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SCHEDULE 2 Regulation
The combination of travel services
offered to you is a package within the meaning of the Package Travel and Linked
Travel Arrangements Regulations.
Therefore, you will benefit from all EU
rights applying to packages. Loveholidays will be
fully responsible for the proper performance of the package
as a whole.
Additionally, as required by law, Loveholidays has protection in place to refund your
payments and, where transport is included in the package, to ensure your
repatriation in the event that it becomes insolvent.
More information on key rights under the
Package Travel and Linked Travel Arrangements Regulations 2018 (to be provided
to the traveller in the form of a hyperlink in Part 2).
Key rights under the Package Travel and
Linked Travel Arrangements Regulations 2018
• Travellers will receive all essential
information about the package before concluding the package travel contract.
• There is always at least one trader
who is liable for the proper performance of all the travel services included in
• Travellers are given an emergency
number or details of a contact point where they can get in touch with the
organiser or travel agent.
• Travellers may transfer the package to
another person, on reasonable notice and possibly subject to additional costs.
• The price of the package may only be
increased if specific costs rise (for instance fuel prices), and if expressly
provided for in the contract, and in any event not later than 20 days before
the start of the package. If the price increase exceeds 8% of the price of the
package, the traveller may terminate the contract. If the organiser reserves
the right to a price increase, the traveller has a right to a price reduction
if there is a decrease in the relevant costs.
• Travellers may terminate the contract
without paying any termination fee and get a full refund of any payments if any
of the essential elements of the package, other than the price, are changed
significantly. If before the start of the package the trader responsible for
the package cancels the package, travellers are entitled to a refund and
compensation where appropriate.
• Travellers may terminate the contract
without paying any termination fee before the start of the package in the event
of exceptional circumstances, for instance if there are serious security
problems at the destination which are likely to affect the package
• Additionally, travellers may at any
time before the start of the package terminate the contract in return for an
appropriate and justifiable termination fee.
• If, after the start of the package,
significant elements of the package cannot be provided as agreed, suitable
alternative arrangements will have to be offered to the traveller at no extra
cost. Travellers may terminate the contract without paying any termination fee,
where services are not performed in accordance with the contract and this
substantially affects the performance of the package and the organiser fails to
remedy the problem.
• Travellers are also entitled to a
price reduction or compensation for damages or both where the travel services
are not performed or are improperly performed.
• The organiser has to
provide assistance if the traveller is in difficulty.
• If the organiser or the retailer
becomes insolvent, payments will be refunded. If the organiser or, where
applicable, the retailer becomes insolvent after the start of the package and
if transport is included in the package, repatriation of the travellers is
secured. Loveholidays has taken out insolvency
protection with the Civil Aviation
Authority by way of our Air Travel Organiser's Licence number 10989.
Travellers may contact this entity or, where applicable, the competent
authority (the Civil Aviation Authority, Gatwick Airport South, West Sussex,
RH6 0YR, UK, telephone +44 (0)333 103 6350, email firstname.lastname@example.org) if services
are denied because of Loveholidays’ insolvency.
Package Travel and Linked Travel Arrangements Regulations 2018
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loveholidays acts as an agent in respect of all bookings made on our website or by telephone. For all bookings, your contract will be with the applicable Service Provider of your chosen Travel Service (who may be the principal or the agent of the principal) and loveholidays acts only as an agent on their behalf, except where we state to the contrary in the terms and conditions.
When you book certain flights or a package holiday with loveholidays.com, you can trust you are fully protected under the ATOL scheme. You will receive an ATOL Certificate confirming what is ATOL protected, where you can get information on what this means for you and who to contact if things go wrong. Please see our terms and conditions for more information, or for more information about financial protection and the ATOL scheme go to: www.caa.co.uk/atol-protection/.
We want you to be safe whilst on holiday. For the latest foreign travel advice visit www.gov.uk/foreign-travel-advice.
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