It’s the people and their personalities who innovate and improve our online travel offering, and it’s also the support of those working offline who ensure we maintain the world class customer service that has made us the success we are today.

Our business is split between our online website, with our HQ in London, and our offline call centre, based in Lancing. We are a fast growing and dynamic team, looking to employ a number of new staff to help expand the business both online and offline. In addition to the relevant skills noted below, we seek employees who have the values, characteristics and personality traits that together spell success. A positive attitude is key, as well as the ability to adapt and maintain the flexibility necessary to complete tasks in an ever-changing workplace.

Customer Service Agent - Lancing, UK

As one of the UK’s fastest growing travel companies, loveholidays offers plenty of opportunities to develop and broaden your skills. Whether you’re an experienced travel professional or new to the industry, you’ll undoubtedly thrive within an exciting and fast paced environment.

loveholidays promotes an open, hardworking and fun culture, offering ample opportunities for those looking to develop their career within the travel sector. Promotion from within is heavily encouraged to allow employees to enhance their skills.

We’re always on the hunt for individuals who, like us, are passionate about travel and providing customers with great holidays at affordable prices. If you’re a creative and enthusiastic individual, keen to develop or enhance your career within the travel industry, then why not join us?

Your Key Responsibilities

  • Take an empathetic approach with customers listening to understand
  • Take ownership of customer contact and actively seek to resolve problems and issues in a timely and efficient way
  • Effectively and efficiently handle inbound call enquiries from customers always looking to resolve on the first call
  • Make amendments to customers bookings
  • Proactively communicate flight and accommodation updates to customers
  • Build relationships with loveholidays suppliers and proactively identify issues that may impact customers
  • Identify opportunities to enhance the customer's holiday by presenting options on ancillaries and upgrades
  • Actively monitor the loveholidays social channels and respond to customer enquiries in an appropriate manner and in line with the framework and policies
  • Conduct conversations with customers via click to chat
  • Adhere to the loveholidays Quality Assurance framework
  • Act as an advocate of the loveholidays brand
  • Uphold the loveholidays brand and reputation at all times

Your Skills and Experience

  • At least a year’s customer service experience, ideally in the travel industry
  • Excellent verbal and written communication skills
  • Exceptional active listening skills
  • Strong analytical and problem solving skills
  • Computer literate
  • Spanish, Portuguese or other major European language would be an advantage

The role is full time, 5 days out of 7 to include weekends and bank holidays. The call centre is open 8am – 10pm in the summer months so shift patterns will include early and late shifts.

Salary from £16,300 depending on experience.

If you have any questions or would like to apply for this role please send your CV to