Iberostar Heritage Grand Mencey

Hotel star rating:

  1. Santa Cruz
  2. Tenerife
  3. Canary Islands

Why book with us?

  • Low Deposits
  • Price Match Guarantee
  • Secure Booking
  • Monthly Payments available

Guests love...

  • Excellent Business Hotel
  • Excellent Luxury Hotel
  • Excellent Romantic Hotel
  • Excellent Wellness Hotel
  • Good City Hotel

What guests say...

Breakfast 4.7/5296 reviews
Tasty breakfast
Pool 4.7/5146 reviews
Great pool
Amenities 4.5/5283 reviews
Great amenities

Good to know...

  • Pleasant hotel grounds
  • Nice building
  • Spacious rooms
  • Professional service
Iberostar Heritage Grand Mencey
Iberostar Heritage Grand Mencey
Iberostar Heritage Grand Mencey
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The 5-star Iberostar Grand Mencey is situated in Santa Cruz, Tenerife and is just a 10-minute walk from the city centre. A recent recipient of the TripAdvisor Certificate of Excellence in 2018, the hotel features four restaurants and is the only 5-star property in the whole of Santa Cruz - a top-quality stay is guaranteed here! 

All 261 of the luxurious, air-conditioned rooms at the Iberostar Grand Mencey feature a sophisticated décor and are fitted with 32-inch TVs, as well as free WiFi. Each room also has a private bathroom with bathrobes and slippers (additional cost) for ultimate comfort. 

The hotel’s Los Laureles Restaurant prides itself on its relaxed atmosphere poolside and is set amongst the hotel’s lush gardens. Enjoy a number of palate-pleasing dishes here, all locally sourced and oozing deliciousness. The hotel’s main restaurant, the Los Menceyes, is a buffet service inspired by fine cuisine for breakfast and features an a la carte menu for dinner – you can look forward to many signature dishes when you opt for a bite to eat here. Once full, retire to the Iballa Cocktail Bar and indulge in fruity Royal Martinis whilst unwinding to the live music. 

Guests can relax their mind, body and soul at the hotel’s ultimate spot for unwinding, the Spa Sensations (additional charge). Offering a range of massage, beauty, facial and body treatments, chilled out moments come easy here. A dynamic pool, hot tub and sauna are also available in the spa area. Entry to the spa is adult-only and guests aged between 16 and 17 must be accompanied by an adult. Guests needing to keep in shape can do so at the hotel’s fitness centre or go for a swim in the gorgeous outdoor pool instead. 

If you decide to go for a wander, you’ll find many restaurants, bars and shops all within the local vicinity – the nightlife in Santa Cruz is fab too! If you’d prefer to check out the natural attractions on this stunning island, the Gigantes Cliffs mustn’t be missed. 

Top Facilities
  • Close to town centre
  • Fitness/spa locker rooms
  • Outdoor Pool
  • Free WiFi
  • Air Conditioning
  • Bar
  • Car Hire
  • Facilities for Disabled Guests
  • Fitness Centre
  • Non Smoking Rooms
  • Room Service
    • Facilities

      • Air conditioning
      • Bridal suite
      • Car hire
      • Facilities for disabled guests
      • Free WiFi
      • Garden
      • Gift shop
      • Lift
      • Newspapers (Additional charge)
      • Non smoking rooms
      • Non smoking throughout
      • Room service
      • Safety deposit box
      • Shops (on site)
      • VIP room facilities
    • Sports

      • Aerobics
      • Cycling/Mountain Biking
      • Diving
      • Entertainment Programme
      • Golf
      • Gym
      • Jacuzzi
      • Massage
      • Outdoor Pool(s)
      • Parasols
      • Pool bar
      • Sauna
      • Steam bath
      • Sun loungers
      • Sun terrace
      • Tanning Studio/Solarium
    • Food and Drink

      • Bar
      • Bottle of water (Additional charge)
      • Breakfast in the room
      • Fruits (Additional charge)
      • Kid meals (Additional charge)
      • Restaurant (à la carte)
      • Snack bar
      • Special diet menus (on request)
      • Wine/champagne (Additional charge)

What's this hotel doing to help you have a safe stay?

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Room facilities

Make yourself at home in one of the 261 air-conditioned rooms featuring plasma televisions. Complimentary wireless Internet access is available. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, as well as phones.

All Inclusive

Enjoy international cuisine at Los Menceyes, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.

Other Information

Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English, German, French and Spanish. Accepted methods of payment: Euro / MasterCard, Diners Club, American Express and Visa. Some services and facilities might be closed or offered with restrictions due to COVID19 Prevention measurement. Changes can be applied without previous notice.

Points of interest
  • La Palma Airport 15m
  • Resort Centre 500m
  • Tenerife Norte Airport 20m
  • Tenerife Sur Airport 1h 20m

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