1. Home
  2. Holidays
  3. Canary Islands
  4. Tenerife
  5. Iberostar Heritage Grand Mencey
  1. Manage My Booking
  2. FAQ

Iberostar Heritage Grand Mencey

Hotel star rating:

  1. Tenerife
  2. Canary Islands

Why book with us?

  • Low Deposits
  • Price Match Guarantee
  • Secure Booking
  • Monthly Payments available

Guests love...

  • Excellent Business Hotel
  • Excellent Luxury Hotel
  • Excellent Romantic Hotel
  • Excellent Wellness Hotel
  • Great City Hotel

What guests say...

Breakfast 4.7/5386 reviews
Tasty breakfast
Pool 4.5/5192 reviews
Great pool
Amenities 4.5/5362 reviews
Great amenities

Good to know...

  • Pleasant hotel grounds
  • Nice building
  • Spacious rooms
  • Professional service
Iberostar Heritage Grand Mencey
Iberostar Heritage Grand Mencey
Iberostar Heritage Grand Mencey
1 / 41

The 5-star Iberostar Grand Mencey is situated in Santa Cruz, Tenerife and is just a 10-minute walk from the city centre. A recent recipient of the TripAdvisor Certificate of Excellence in 2018, the hotel features four restaurants and is the only 5-star property in the whole of Santa Cruz - a top-quality stay is guaranteed here! 

All 261 of the luxurious, air-conditioned rooms at the Iberostar Grand Mencey feature a sophisticated décor and are fitted with 32-inch TVs, as well as free WiFi. Each room also has a private bathroom with bathrobes and slippers (additional cost) for ultimate comfort. 

The hotel’s Los Laureles Restaurant prides itself on its relaxed atmosphere poolside and is set amongst the hotel’s lush gardens. Enjoy a number of palate-pleasing dishes here, all locally sourced and oozing deliciousness. The hotel’s main restaurant, the Los Menceyes, is a buffet service inspired by fine cuisine for breakfast and features an a la carte menu for dinner – you can look forward to many signature dishes when you opt for a bite to eat here. Once full, retire to the Iballa Cocktail Bar and indulge in fruity Royal Martinis whilst unwinding to the live music. 

Guests can relax their mind, body and soul at the hotel’s ultimate spot for unwinding, the Spa Sensations (additional charge). Offering a range of massage, beauty, facial and body treatments, chilled out moments come easy here. A dynamic pool, hot tub and sauna are also available in the spa area. Entry to the spa is adult-only and guests aged between 16 and 17 must be accompanied by an adult. Guests needing to keep in shape can do so at the hotel’s fitness centre or go for a swim in the gorgeous outdoor pool instead. 

If you decide to go for a wander, you’ll find many restaurants, bars and shops all within the local vicinity – the nightlife in Santa Cruz is fab too! If you’d prefer to check out the natural attractions on this stunning island, the Gigantes Cliffs mustn’t be missed. 

Top Facilities
  • Close to town centre
  • Fitness/spa locker rooms
  • Outdoor Pool
  • Free WiFi
  • Air Conditioning
  • Bar
  • Car Hire
  • Facilities for Disabled Guests
  • Fitness Centre
  • Non Smoking Rooms
  • Room Service
    • Facilities

      • Air conditioning
      • Bridal suite
      • Car hire
      • Facilities for disabled guests
      • Free WiFi
      • Garden
      • Gift shop
      • Lift
      • Newspapers (Additional charge)
      • Non smoking rooms
      • Non smoking throughout
      • Room service
      • Safety deposit box
      • Shops (on site)
      • VIP room facilities
    • Sports

      • Aerobics
      • Cycling/Mountain Biking
      • Diving
      • Entertainment Programme
      • Golf
      • Gym
      • Jacuzzi
      • Massage
      • Outdoor Pool(s)
      • Parasols
      • Pool bar
      • Sauna
      • Steam bath
      • Sun loungers
      • Sun terrace
      • Tanning Studio/Solarium
    • Food and Drink

      • Bar
      • Bottle of water (Additional charge)
      • Breakfast in the room
      • Fruits (Additional charge)
      • Kid meals (Additional charge)
      • Restaurant (à la carte)
      • Snack bar
      • Special diet menus (on request)
      • Wine/champagne (Additional charge)

What's this hotel doing to help you have a safe stay?

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Measures to reduce infection (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Room facilities

Make yourself at home in one of the 261 air-conditioned rooms featuring plasma televisions. Complimentary wireless Internet access is available. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, as well as phones.

Other Information

Distances are displayed to the nearest 0.1 mile and kilometer.

Rambla de Santa Cruz - 0.1 km / 0.1 mi
Garcia Sanabria Park - 0.1 km / 0.1 mi
Nuestra Senora del Pilar Parish - 0.6 km / 0.4 mi
Canarias Regional Military Museum - 0.6 km / 0.4 mi
Almeyda Military Museum - 0.6 km / 0.4 mi
Municipal Museum of Fine Arts - 0.9 km / 0.5 mi
San Francisco de Asis Parish - 0.9 km / 0.6 mi
Anaga Natural Park - 1 km / 0.6 mi
Plaza de Espana - 1.1 km / 0.7 mi
La Recova Art Center - 1.2 km / 0.7 mi
Guimera Theater - 1.2 km / 0.7 mi
Nuestra Senora de la Concepcion Church - 1.4 km / 0.8 mi
Plaza Iglesia - 1.4 km / 0.9 mi
La Naturaleza y El Hombre Museum - 1.5 km / 0.9 mi
Archeological Museum - 1.6 km / 1 mi

The preferred airport for Iberostar Heritage Grand Mencey is Santa Cruz de Tenerife (TFN-Tenerife North) - 14.1 km / 8.8 mi

Points of interest
  • La Palma Airport 15m
  • Resort Centre 500m
  • Tenerife Norte Airport 20m
  • Tenerife Sur Airport 1h 20m
Feefo logo.

95% Customer satisfaction with over 17,000 feefo reviews

  • Website was easy to search and find a holiday, liked that you could search for ‘anywhere’. Has loads of deals and savings which is a plus. Would recommend
    Hannah Stokes
  • It was very easy to find our perfect holiday with Loveholidays as they show you the best deals! The website also is very easy to navigate and everything you ...
    Angelie Macapagal
  • Very good service. Easy and simple steps to follow
    John Rhodes