What guests say...

  • Location 3.1
    6 reviews
    ‘Location is ok.’
  • Comfort 3.0
    6 reviews
    ‘Comfortable.’
  • Room 2.9
    10 reviews
    ‘Room is all right.’
Read all

Good to know...

  • Friendly service

When to go

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The Grand At Moon Palace

  • Private beach area
  • Outdoor Pool
  • Spa and wellness centre (Additional charge)
  • Free WiFi
  • Low Deposit Options Available
  • Interest FREE Payment Plans

Five-star, luxurious accommodations, extraordinary dining options, top-shelf liquors, 24-hour room service, indulgent spas, complimentary Wi-Fi and unlimited local and... ... Continue reading

‘Very good hotel.’

Five-star, luxurious accommodations, extraordinary dining options, top-shelf liquors, 24-hour room service, indulgent spas, complimentary Wi-Fi and unlimited local and long distance calls to the continental U.S. and Canada, as well as nightly and world-class entertainment. Moon Palace Grand All Inclusive features a full-service spa, a golf course, a water park (surcharge), and 7 outdoor swimming pools. Dining is available at one of the resort's 10 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 6 bars/lounges and a swim-up bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary high-speed wireless Internet access.

Facilities

  • Air conditioning
  • Barber/beauty shop
  • Car hire
  • Designated smoking area
  • Facilities for disabled guests
  • Family rooms
  • FREE WiFi
  • Garden
  • Gift shop
  • Lift
  • Mini-market on site
  • Non smoking rooms
  • Non smoking throughout
  • Private beach area
  • Room service
  • Safety deposit box
  • Shops (on site)

Pool and wellness

  • Fitness centre
  • Hot tub/jacuzzi (Additional charge)
  • Massage (Additional charge)
  • Outdoor pool
  • Outdoor pool (all year)
  • Sauna (Additional charge)
  • Solarium
  • Spa and wellness centre (Additional charge)
  • Swimming pool

Sports and leisure

  • Outdoor Pool(s)
  • Pool bar

Activities

  • Beach
  • Bikes available (free)
  • Bowling
  • Children's playground
  • Cycling
  • Darts
  • Entertainment staff
  • Evening entertainment
  • Golf course (within 3 km) (Additional charge)
  • Kids Club
  • Nightclub/DJ
  • Table tennis
  • Tennis equipment
  • Water sport facilities (on site) (Additional charge)

Food and Drink

  • Bar
  • Restaurant (à la carte and buffet)
  • Snack bar

Other Information

  • 24hr Reception
  • ATM/cash machine on site
  • Concierge service
  • Currency exchange
  • Daily maid service
  • Dry cleaning (Additional charge)
  • FREE Parking
  • Ironing service (Additional charge)
  • Laundry (Additional charge)
  • Pets are not allowed
  • Tour desk

Entertainment

  • Babysitting/child services (Additional charge)

Points of interest

  • Cancun Airport - 1 hours 0 minutes

Payment Options

Payment options accepted:

We do not charge a fee to our customers to use a credit or debit card.

To make booking a holiday at The Grand At Moon Palace in Cancun easier for you, we provide a range of different payment options. To find out if you can book The Grand At Moon Palace with a low deposit holiday option, please click the "Price and Availability" button above.

Hotel address : Carretera Cancun-Chetumal KM. 36.5, Cancun, Mexico, 77500

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A selection of available rooms is shown below. More options may be available.
  • Deluxe Double Room with Garden View
    • Living room
    • Room size (sqm): 77
    • Number of bedrooms: 1
    • Bathroom: 1
    • Disability-friendly bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Toiletries
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Telephone in the bathroom
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • Satellite TV
    • Radio
    • DVD player
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wake-up service
    • Turndown service
    • Fireplace
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Deluxe Double Room with Private Pool
    • Room size (sqm): 77
    • Number of bedrooms: 1
    • Bathroom: 1
    • Disability-friendly bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Toiletries
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Telephone in the bathroom
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • Satellite TV
    • Radio
    • DVD player
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wake-up service
    • Turndown service
    • Fireplace
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Deluxe Double Room with Resort View
    • Living room
    • Room size (sqm): 77
    • Number of bedrooms: 1
    • Bathroom: 1
    • Disability-friendly bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Toiletries
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Telephone in the bathroom
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • Satellite TV
    • Radio
    • DVD player
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wake-up service
    • Turndown service
    • Fireplace
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Deluxe Family Room
    • Living room
    • Room size (sqm): 77
    • Number of bedrooms: 1
    • Bathroom: 1
    • Disability-friendly bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Toiletries
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Telephone in the bathroom
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • Satellite TV
    • Radio
    • DVD player
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wake-up service
    • Turndown service
    • Fireplace
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Deluxe Single Room with Garden View
    • Living room
    • Room size (sqm): 77
    • Number of bedrooms: 1
    • Bathroom: 1
    • Disability-friendly bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Toiletries
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Telephone in the bathroom
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • Satellite TV
    • Radio
    • DVD player
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wake-up service
    • Turndown service
    • Fireplace
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Deluxe Single Room with Resort View
    • Living room
    • Room size (sqm): 77
    • Number of bedrooms: 1
    • Bathroom: 1
    • Disability-friendly bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Toiletries
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Telephone in the bathroom
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • Satellite TV
    • Radio
    • DVD player
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wake-up service
    • Turndown service
    • Fireplace
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Superior Double Room with Pool View
    • Living room
    • Room size (sqm): 77
    • Number of bedrooms: 1
    • Bathroom: 1
    • Disability-friendly bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Toiletries
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Telephone in the bathroom
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • Satellite TV
    • Radio
    • DVD player
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wake-up service
    • Turndown service
    • Fireplace
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Superior Single Room with Pool View
    • Living room
    • Room size (sqm): 77
    • Number of bedrooms: 1
    • Bathroom: 1
    • Disability-friendly bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Toiletries
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Telephone in the bathroom
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • Satellite TV
    • Radio
    • DVD player
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wake-up service
    • Turndown service
    • Fireplace
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand

Questions and Answers about The Grand At Moon Palace

If you can’t find what you’re looking for or if you have a question about this specific hotel, please get in touch via the Add a Question button below. Our knowledgeable team will aim to respond to your question within 72 hours. In the meantime, previously asked questions can be found below and answers to some of the most commonly asked questions can be found on our FAQs page.

1 Questions | 1 Answers

Hi Richard
Just contact our customer service department on: 03330339995 and they will be able to assist you

Added 1 year, 10 months ago.

By Sally.Dademo, loveholidays.com team member

Rate Answer:

Answer

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