Sandos Caracol Eco Resort

Hotel star rating:

  1. Playa del Carmen
  2. Quintana Roo
  3. Mexico

Why book with us?

  • Low Deposits
  • Price Match Guarantee
  • Secure Booking
  • Monthly Payments available

Guests love...

  • Excellent City Hotel
  • Excellent Family Hotel
  • Excellent Resort Hotel
  • Excellent Romantic Hotel
  • Excellent Wellness Hotel
  • Great Beach Hotel

What guests say...

Service 4.4/52265 reviews
Fantastic service
Vibe 4.4/5506 reviews
Awesome vibe
Location 4.2/5640 reviews
Great location

Good to know...

  • Great reception
  • Recreation staff is nice
  • Pleasant hotel grounds
  • Friendly atmosphere
Sandos Caracol Eco Resort
Sandos Caracol Eco Resort
Sandos Caracol Eco Resort
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The Sandos Caracol Eco Resort & Spa in Riviera Mayo, Mexico is the perfect hotel if you’re looking for somewhere friendly and relaxing with quality facilities and activities available for all ages. Set amongst beautiful natural lagoons and mangroves, this hotel is in a truly idyllic location offering beautiful scenic views.

If you enjoy spending your holiday by the pool, then you’ll find yourself spoilt for choice here. The Sandos Caracol Eco Resort & Spa has three free-form swimming pools, with one for Select Club guests only. There is also a sun terrace with sun loungers and parasols to offer you ultimate comfort when relaxing by the pool. As the hotel is set on a beach, you’re only ever a short stroll away from relaxing on the sandy shores listening to the sound of the ocean. Why not indulge yourself with a trip to the spa? There are many beauty treatments on offer (min. age 18yrs) or you could go for a massage to completely relax yourself.

If you prefer to keep active on holiday, you’ll find plenty of daytime eco-activities on offer and the kids are well looked after with two children’s pools including a kids’ aqua park with 17 slides and water games. There are also three hotel run clubs for children, a baby club for 2 to 3 year olds, kids’ club for 4 to 12 year olds and teen activities for 13 to 17 year olds. The entertainment does not stop once the sun goes down, as there is an evening entertainment programme including Mayan shows.

The Sandos Caracol Eco Resort offers a wonderful range of food which will make even the fussiest of eaters happy. With three buffet restaurants, five à la carte restaurants, snack bars, and nine bars, you will be spoilt for choice when wining and dining here.

The hotel also has a 24 hour reception so there will always be someone ready to assist you if need be. Internet access is also granted to its guests, just in case you want to check out what’s going on outside this coastal paradise.

The Riviera Mayo area is simply stunning, offering first class beaches where you can explore the water or relax on the golden sands. The hotel is also only 5km from Downtown Playa del Carmen resort centre if you feel the urge to explor the local area further.

Please note: Select Club room categories are exclusively for adults aged 21yrs and over.

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Top Facilities
  • Private beach area
  • Spa facilities 
  • Outdoor pool 
  • Water park 
  • Free WiFi in public areas 
  • Air conditioning 
  • Bar 
  • Facilities for disabled guests 
  • Family rooms 
  • Fitness centre 
  • Kids club 
  • Playground 
    • Facilities

      • Air conditioning
      • Barber/beauty shop
      • Car hire
      • Designated smoking area
      • Facilities for disabled guests
      • Family rooms
      • Free WiFi in public areas
      • Garden
      • Gift shop
      • Non smoking rooms
      • Private beach area
      • Safety deposit box
      • Shops (on site)
      • Shuttle service (additional charge)
      • Sun terrace
      • Terrace
      • VIP room facilities
    • Children

      • Babysitting service
      • Children’s swimming area: 1
      • Children playground
      • Kids’ club
    • Pool and wellness

      • Fitness centre
      • Fitness classes
      • Fitness/spa locker rooms
      • Hammam
      • Hot tub/jacuzzi
      • Massage
      • Outdoor pool
      • Outdoor pool (all year)
      • Pool/beach towels
      • Sauna
      • Solarium
      • Spa Facilities
      • Spa and wellness centre
      • Spa lounge/relaxation area
      • Spa/wellness packages
      • Sun loungers or beach chairs
      • Sun umbrellas
      • Swimming pool
      • Water slide
      • Yoga classes
    • Sports

      • Aerobics
      • Aqua aerobics
      • Basketball
      • Beach Volleyball
      • Billiards/Snooker
      • Bocce
      • Canoe
      • Catamaran
      • Children's Entertainment
      • Children's Pool
      • Cycling/Mountain Biking
      • Darts
      • Diving
      • Entertainment Programme
      • Golf
      • Gym
      • Jacuzzi
      • Massage
      • Outdoor Pool(s)
      • Parasols
      • Pool bar
      • Sailing
      • Sauna
      • Steam bath
      • Sun loungers
      • Sun terrace
      • Swimming Pool
      • Table Tennis
      • Tanning Studio/Solarium
      • Tennis
      • Windsurfing
    • Activities

      • Beach
      • Bikes available (free)
      • Billiards
      • Canoeing
      • Children's playground
      • Diving
      • Entertainment staff
      • Evening entertainment
      • Fishing
      • Games room
      • Golf course (within 3 km)
      • Hiking
      • Kids Club
      • Nightclub/DJ
      • Snorkelling
      • Table tennis
      • Tennis court
      • Water park
      • Water sport facilities (on site)
      • Windsurfing
    • Leisure

      • Sun loungers
      • Parasols
      • WaterSlides
      • Sauna
      • Steam bath
      • Massage (fees may apply)
      • Spa centre
    • Food and Drink

      • Bar
      • Kid meals
      • Kid-friendly buffet
      • Restaurant (à la carte and buffet)
      • Snack bar
    • Entertainment

      • Babysitting/child services (Additional charge)
      • Board games/puzzles
      • Indoor play area
      • Kids' outdoor play equipment

What's this hotel doing to help you have a safe stay?

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Other Information

  • 24hr Reception
  • ATM/cash machine on site
  • Accessible parking
  • Concierge service
  • Currency exchange
  • Dry cleaning (Additional charge)
  • Free Parking
  • Ironing service
  • Laundry
  • Luggage storage
  • Pets are not allowed
  • Ticket service
  • Tour desk
Points of interest
  • Cancún, Mexico (CUN) Airport 35m

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