Playacar Palace

Hotel star rating:

  1. Playa del Carmen
  2. Quintana Roo
  3. Mexico

Why book with us?

  • Low Deposits
  • Price Match Guarantee
  • Secure Booking
  • Monthly Payments available

Guests love...

  • Excellent Business Hotel
  • Excellent Family Hotel
  • Excellent Luxury Hotel
  • Excellent Resort Hotel
  • Excellent Romantic Hotel
  • Excellent Wellness Hotel
  • Great Beach Hotel

What guests say...

Bar 5/511 reviews
Bar is awesome
Service 4.8/5176 reviews
Fantastic service
Wellness Area 4.8/520 reviews
Great wellness & sports facilities

Good to know...

  • Great shopping
  • Nice building
  • Friendly atmosphere
  • Friendly service
Playacar Palace
Playacar Palace
Playacar Palace
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The 5-star Playacar Palace is situated on Playa del Carmen’s gorgeous beach and is within walking distance to the bustling Fifth Avenue. Ranked amongst the top resorts in Playa del Carmen on TripAdvisor, the hotel features three restaurants and is a grand, all inclusive resort perfect for groups of friends, couples and families seeking utter relaxation. 

All 201 of the beautiful, air-conditioned rooms at the Playacar Palace feature a state-of-the-art décor and are fitted with Smart TVs, as well as complimentary WiFi. Each room is also well equipped with a private bathroom and free CHI hair products. 

The hotel’s Momo Restaurant has a refined décor and serves a variety of exotic dishes from a Pan-Asian offering – perfect for an intimate dinner with your loved one or as a family outing. The hotel’s main restaurant, Café Del Mar, is the place to be for hearty buffets for all your key meals throughout the day. Breakfast and lunch services are inspired by an international cuisine, whereas dinner boasts a delicious Mexican buffet service. If after your meal you’re in the mood to relax with a drink, head to the lobby bar for top-notch spirits or visit the Luna Lounge instead and enjoy crafted cocktails made by the professionals. 

Guests can leave the world behind and look forward to some high-class relaxation at the hotel’s spa. Offering hydrating body wraps, deep-tissue massages, luxurious facials and much more, you won’t need to unwind for long before feeling replenished. Within the spa, you’ll also find plunge pools, herbal steam rooms and revitalizing showers. If you need to maintain your fitness whilst holidaying in paradise, utilise the hotel’s fitness centre and staying toned will not be a problem. You can also keep fit with a swim in the gorgeous outdoor pool. 

Being just steps from the popular Fifth Avenue means you needn’t go far to do some shopping or take advantage of the lively nightlife scene. If you’d prefer an excursion with historical importance, why not visit the Mayan ruins? 

Top Facilities
  • Outdoor Pool
  • Spa and wellness centre
  • Free WiFi
  • Bar
  • Facilities for Disabled Guests
  • Walk out suites
  • Fitness Centre
  • Room Service
  • Air Conditioning
    • Facilities

      • Air conditioning
      • Barber/beauty shop
      • Bridal suite
      • Car hire
      • Designated smoking area
      • Facilities for disabled guests
      • Family rooms
      • Free WiFi
      • Gift shop
      • Heating
      • Lift
      • Newspapers
      • Non-smoking rooms
      • Room service
      • Safety deposit box
      • Shops (on site)
      • VIP room facilities
    • Pool and wellness

      • Fitness centre
      • Hot tub/jacuzzi
      • Outdoor pool
      • Solarium
      • Spa and wellness centre
      • Swimming pool
    • Sports

      • Aerobics
      • Beach Volleyball
      • Billiards/Snooker
      • Children's Entertainment
      • Children's Pool
      • Diving
      • Golf
      • Gym
      • Jacuzzi
      • Jet Skiing
      • Massage
      • Outdoor Pool(s)
      • Parasols
      • Pool bar
      • Sauna
      • Steam bath
      • Sun loungers
      • Sun terrace
      • Swimming Pool
      • Table Tennis
      • Tennis
      • Water Skiing
      • Windsurfing
    • Activities

      • Billiards
      • Diving
    • Entertainment

      • Babysitting/child services

What's this hotel doing to help you have a safe stay?

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Room facilities

Make yourself at home in one of the 201 guestrooms featuring free minibar and liquor cabinet, double Jacuzzi and iron and ironing board. Smart televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with walk-in showers feature designer CHI toiletries, hairdryer and straighteners and bathrobes and slippers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Complimentary honeymoon package

  • Mini honeymoon cake
  • Specialty petit fours
  • Bottle of sparkling wine
  • Complimentary honeymoon dinner at select restaurants
  • Two honeymoon t-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turndown service
  • Honeymoon desk
  • Late check out until 6:00pm (subject to request and availability)

Terms and conditions:

Honeymoon Package must be reported at the time of booking in order to be entered correctly in the system. Promotion will not be valid if requested on site. Honeymoon package only applies to couples married within the last calendar year (no more than one year at the time of arrival). Marriage certificate is required upon check-in to show proof of marriage. Minimum stay of 3 nights applies to complimentary honeymoon package at all Palace Resorts properties. Amenities apply to all room categories. Not redeemable for cash if amenities go unused.

Food and Drink

Breakfast is provided in the following variations: Buffet, Continental. The hotel has 3 restaurants. A snack bar is also available throughout the day. Evening drinks can be enjoyed at the lobby bar.

Other Information

The following payments are accepted: Euro/Master Card, American Express and Visa Card. Additional fees may apply for certain facilities, amenities or activities.

Points of interest
  • Cancún, Mexico (CUN) Airport 35m
  • Golf Course 1km
  • Public Transport 200m

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