1. Home
  2. Holidays
  3. Mexico
  4. Quintana Roo
  5. Cancun
  6. The Grand At Moon Palace
  1. Manage My Booking
  2. FAQ

The Grand At Moon Palace

Hotel star rating:

  1. Cancun
  2. Quintana Roo
  3. Mexico

Why book with us?

  • Low Deposits
  • Price Match Guarantee
  • Secure Booking
  • Monthly Payments available

What guests say...

Location 4.5/5268 reviews
Great location
Vibe 4.5/5158 reviews
Awesome vibe
Wellness Area 4.4/567 reviews
Great wellness & sports facilities

Good to know...

  • Great menu
  • Pleasant hotel grounds
  • Nice building
  • Friendly atmosphere
The Grand At Moon Palace
The Grand At Moon Palace
The Grand At Moon Palace
1 / 41

The Grand At Moon Palace is an outstanding 5-star hotel resort, set in 123 acres of restful tropical gardens in Cancun, Mexico. Here you can simply soak up the sun, enjoy a romantic moonlight stroll on their idyllic private beach, or try out the nine outdoor pools. You can also indulge in a wide range of massage and beauty treatments at the hotel’s stunning spa, take off for a round of golf, or tease your taste buds with the amazing range of international gourmet cuisine in the Grand’s 11 restaurants.

The 1316 huge deluxe or superior rooms are available for singles, doubles or families, and you can choose your preferred view. All rooms are simply yet elegantly furnished, and include free WiFi, 24-hour room service and, for the ultimate luxury, a personal Jacuzzi in all suites. You can enjoy a wide range of sporting activities here, including golf, tennis, basketball and bowling; or you can take advantage of the hotel's game rooms. The spectacular Awe Spa is complemented by two top-notch fitness centres, and there's a water park, mini golf, kids' club and teen lounge for your family. You can find delicious snacks at the coffee shop/café, unwind with a long drink at one of the many bars, or hit the dance floor at the hotel's nightclub.

Cancun is a lively resort area, with lots of local attractions such as diving, sea-fishing, water sports and swimming with dolphins. You can also try ziplining and jungle adventures at the nearby Boca del Puma ecological reserve.

Top Facilities
  • Private beach area
  • Outdoor Pool
  • Spa and wellness centre (Additional charge)
  • Free WiFi
  • Air Conditioning
  • Bar
  • Car Hire
  • Currency exchange
  • Disabled
  • Family Rooms
  • Fitness
  • Free Parking
  • Kids Club
  • Non Smoking
  • Playground
  • Pool
  • Restaurants
  • Room service
  • WiFi
    • Facilities

      • Air conditioning
      • Barber/beauty shop
      • Car hire
      • Designated smoking area
      • Facilities for disabled guests
      • Family rooms
      • Free WiFi
      • Garden
      • Gift shop
      • Lift
      • Mini-market on site
      • Non smoking rooms
      • Non smoking throughout
      • Private beach area
      • Room service
      • Safety deposit box
      • Shops (on site)
      • 24hr Reception
      • ATM/cash machine on site
      • Concierge service
      • Currency exchange
      • Daily maid service
      • Dry cleaning (Additional charge)
      • Free Parking
      • Ironing service (Additional charge)
      • Laundry (Additional charge)
      • Pets are not allowed
      • Tour desk
    • Pool and wellness

      • Beauty salon
      • Fitness centre
      • Hot tub/jacuzzi
      • Massage (Additional charge)
      • 9 outdoor pools including 2 adults pools
      • Sauna
      • Solarium
      • Spa and wellness centre (Additional charge)
      • Water park with slides, lazy river, Flowrider surf simulator and wave pool
    • Sports

      • Outdoor Pool(s)
      • Pool bar
    • Activities

      • Beach
      • Bikes available (free)
      • Bowling
      • Children's playground
      • Cycling
      • Darts
      • Entertainment staff
      • Evening entertainment
      • Golf course (within 3 km) (Additional charge)
      • Kids Club
      • Mini golf
      • Nightclub/DJ
      • Table tennis
      • Tennis equipment
      • Water sport facilities (on site) (Additional charge)
    • Food and Drink

      • 13 bars
      • 11 restaurants (à la carte and buffet)
      • Snack bars and coffee shops
    • Entertainment

      • Babysitting/child services (Additional charge)

What's this hotel doing to help you have a safe stay?

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Room facilities

Make yourself at home in one of the 1316 spacious, air-conditioned rooms featuring MP3 docking stations and Smart televisions. Rooms have private furnished balconies and double Jacuzzis. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Marble bathrooms feature walk-in showers, CHI amenities, a hairdryer and hair straighteners.  

Complimentary honeymoon package

  • Mini honeymoon cake
  • Specialty petit fours
  • Bottle of sparkling wine
  • Complimentary honeymoon dinner at select restaurants
  • Two honeymoon t-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turndown service
  • Honeymoon desk
  • Late check out until 6:00pm (subject to request and availability)

Terms and conditions:

Honeymoon Package must be reported at the time of booking in order to be entered correctly in the system. Promotion will not be valid if requested on site. Honeymoon package only applies to couples married within the last calendar year (no more than one year at the time of arrival). Marriage certificate is required upon check-in to show proof of marriage. Minimum stay of 3 nights applies to complimentary honeymoon package at all Palace Resorts properties. Amenities apply to all room categories. Not redeemable for cash if amenities go unused.

Other Information

Please note: Restaurants will serve an a la carte menu, whilst capacity will be reduced in order to socially distance. Swim up bars won't be operating, but poolside service will be available.

Points of interest
  • Cancún, Mexico (CUN) Airport 25m
Feefo logo.

95% Customer satisfaction with over 17,000 feefo reviews

  • Website was easy to search and find a holiday, liked that you could search for ‘anywhere’. Has loads of deals and savings which is a plus. Would recommend
    Hannah Stokes
  • It was very easy to find our perfect holiday with Loveholidays as they show you the best deals! The website also is very easy to navigate and everything you ...
    Angelie Macapagal
  • Very good service. Easy and simple steps to follow
    John Rhodes