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What guests say...

  • Location 4.3
    489 reviews
    ‘Great location.’
  • Service 3.7
    940 reviews
    ‘Friendly bar staff, but poorly rated management.’
  • Breakfast 3.6
    42 reviews
    ‘Tasty breakfast.’
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Good to know...

  • Pleasant hotel grounds
  • Recreation staff is nice
  • Friendly atmosphere
  • Friendly service

When to go

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Sandos Caracol Eco Resort

  • Private beach area
  • Water park
  • Outdoor Pool
  • Spa and wellness centre
  • Free WiFi in public areas
  • Low Deposit Options Available
  • Interest FREE Payment Plans
TripAdvisor Traveller rating:
13279 reviews

The Sandos Caracol Eco Resort & Spa in Riviera Mayo, Mexico is the perfect hotel if you're looking for somewhere friendly and relaxing with quality facilities and acti... ... Continue reading

‘Very good wellness hotel. Close to Walmart. Good for sightseeing and has a beach nearby.’

The Sandos Caracol Eco Resort & Spa in Riviera Mayo, Mexico is the perfect hotel if you’re looking for somewhere friendly and relaxing with quality facilities and activities available for all ages. Set amongst beautiful natural lagoons and mangroves, this hotel is in a truly idyllic location offering beautiful scenic views.

If you enjoy spending your holiday by the pool, then you’ll find yourself spoilt for choice here. The Sandos Caracol Eco Resort & Spa has three free-form swimming pools, with one for Select Club guests only. There is also a sun terrace with sun loungers and parasols to offer you ultimate comfort when relaxing by the pool. As the hotel is set on a beach, you’re only ever a short stroll away from relaxing on the sandy shores listening to the sound of the ocean. Why not indulge yourself with a trip to the spa? There are many beauty treatments on offer (min. age 18yrs) or you could go for a massage to completely relax yourself.

If you prefer to keep active on holiday, you’ll find plenty of daytime eco-activities on offer and the kids are well looked after with two children’s pools including a kids’ aqua park with 17 slides and water games. There are also three hotel run clubs for children, a baby club for 2 to 3 year olds, kids’ club for 4 to 12 year olds and teen activities for 13 to 17 year olds. The entertainment does not stop once the sun goes down, as there is an evening entertainment programme including Mayan shows.

The Sandos Caracol Eco Resort offers a wonderful range of food which will make even the fussiest of eaters happy. With three buffet restaurants, five à la carte restaurants, snack bars, and nine bars, you will be spoilt for choice when wining and dining here.

The hotel also has a 24 hour reception so there will always be someone ready to assist you if need be. Internet access is also granted to its guests, just in case you want to check out what’s going on outside this coastal paradise.

The Riviera Mayo area is simply stunning, offering first class beaches where you can explore the water or relax on the golden sands. The hotel is also only 5km from Downtown Playa del Carmen resort centre if you feel the urge to explor the local area further.

Please note: Select Club room categories are exclusively for adults aged 21yrs and over.

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Facilities

  • Air conditioning
  • Barber/beauty shop
  • Car hire
  • Designated smoking area
  • Facilities for disabled guests
  • Family rooms
  • FREE WiFi in public areas
  • Garden
  • Gift shop
  • Non smoking rooms
  • Private beach area
  • Safety deposit box
  • Shops (on site)
  • Shuttle service
  • Shuttle service (additional charge)
  • Sun terrace
  • Terrace
  • VIP room facilities

Pool and wellness

  • Fitness
  • Fitness centre
  • Fitness classes
  • Fitness/spa locker rooms
  • Hammam
  • Hot tub/jacuzzi
  • Massage
  • Outdoor pool
  • Outdoor pool (all year)
  • Pool/beach towels
  • Sauna
  • Solarium
  • Spa Facilities
  • Spa and wellness centre
  • Spa lounge/relaxation area
  • Spa/wellness packages
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Swimming pool
  • Water slide
  • Yoga classes

Sports and leisure

  • Aqua aerobics
  • Beach Volleyball
  • Billiards/Snooker
  • Children's Entertainment
  • Children's Pool
  • Darts
  • Diving
  • Entertainment Programme
  • Golf
  • Gym
  • Jacuzzi
  • Pool bar
  • Sailing
  • Sauna
  • Steam bath
  • Table Tennis
  • Tennis

Activities

  • Beach
  • Bikes available (free)
  • Billiards
  • Canoeing
  • Children's playground
  • Diving
  • Entertainment staff
  • Evening entertainment
  • Fishing
  • Games room
  • Golf course (within 3 km)
  • Hiking
  • Kids Club
  • Nightclub/DJ
  • Snorkelling
  • Table tennis
  • Tennis court
  • Water park
  • Water sport facilities (on site)
  • Windsurfing

Food and Drink

  • Bar
  • Good coffee!
  • Kid meals
  • Kid-friendly buffet
  • Restaurant (à la carte and buffet)
  • Snack bar

Other Information

  • 24hr Reception
  • ATM/cash machine on site
  • Accessible parking
  • Concierge service
  • Currency exchange
  • Dry cleaning (Additional charge)
  • FREE Parking
  • Ironing service
  • Laundry
  • Luggage storage
  • Pets are not allowed
  • Ticket service
  • Tour desk

Entertainment

  • Babysitting/child services (Additional charge)
  • Board games/puzzles
  • Indoor play area
  • Kids' outdoor play equipment

Points of interest

  • Cancun Airport - 1 hours 20 minutes

Payment Options

Payment options accepted:

We do not charge a fee to our customers to use a credit or debit card.

To make booking a holiday at Sandos Caracol Eco Resort in Playa del Carmen easier for you, we provide a range of different payment options. To find out if you can book Sandos Caracol Eco Resort with a low deposit holiday option, please click the "Price and Availability" button above.

Hotel address : Carretera Cancún Chetumal KM 295, Playa del Carmen, Mexico, 77710

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A selection of available rooms is shown below. More options may be available.
  • Club Deluxe Suite
    • Room size (sqm): 41
    • Living room: 1
    • Number of bedrooms: 1
    • Shower
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Cable TV
    • Minibar
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
  • Club Suite
    • Room size (sqm): 62
    • Living room: 1
    • Number of bedrooms: 1
    • Shower
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Cable TV
    • Minibar
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
  • Club Superior Suite
    • Room size (sqm): 39
    • Living room
    • Number of bedrooms: 1
    • Shower
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Cable TV
    • Minibar
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
  • Deluxe Double Room with Balcony/Terrace
    • Bathrobes
    • Fan
    • Tea and coffee making facilities
    • Balcony/Terrace
    • Desk
    • Room size (sqm): 41
    • Alarm clock
    • Smoke detector
    • Bathroom
    • Wake-up service
    • Welcome pack
    • Ironing set
    • Extra beds on demand
    • Number of bedrooms: 1
    • Shower
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Cable TV
    • Minibar
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
  • Double Room with Balcony/Terrace
    • Bathroom: 1
    • Smoke detector
    • Fan
    • Balcony
    • Room size (sqm): 62
    • Extra beds on demand
    • Ironing set
    • Wake-up service
    • Number of bedrooms: 1
    • Shower
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Cable TV
    • Minibar
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
  • Junior Suite with Balcony/Terrace
    • Tea and coffee making facilities
    • Fan
    • Bathrobes
    • Desk
    • Balcony/Terrace
    • Smoke detector
    • Bathroom
    • Welcome pack
    • Ironing set
    • Extra beds on demand
    • Room size (sqm): 62
    • Number of bedrooms: 1
    • Shower
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Cable TV
    • Minibar
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
  • Junior Suite with Garden View
    • Room size (sqm): 62
    • Living room
    • Number of bedrooms: 1
    • Shower
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Cable TV
    • Minibar
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
  • Premium One Bedroom Double Room
    • Room size (sqm): 62
    • Living room
    • Number of bedrooms: 1
    • Shower
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Cable TV
    • Minibar
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
  • Premium Superior Double Room
    • Room size (sqm): 41
    • Living room
    • Number of bedrooms: 1
    • Shower
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Cable TV
    • Minibar
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
  • Suite with Balcony/Terrace
    • Balcony/Terrace
    • Ironing set
    • Fan
    • Welcome pack
    • Extra beds on demand
    • Desk
    • Bathrobes
    • Smoke detector
    • Bathroom
    • Tea and coffee making facilities
    • Room size (sqm): 62
    • Number of bedrooms: 1
    • Shower
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Cable TV
    • Minibar
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
  • Superior Double Room with Balcony/Terrace
    • Alarm clock
    • Balcony/Terrace
    • Desk
    • Bathrobes
    • Fan
    • Tea and coffee making facilities
    • Toiletries
    • Room size (sqm): 39
    • Living room: 1
    • Extra beds on demand
    • Ironing set
    • Welcome pack
    • Bathroom
    • Number of bedrooms: 1
    • Shower
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Cable TV
    • Minibar
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
  • Superior Double Room with Garden View
    • Living room
    • Room size (sqm): 41
    • Number of bedrooms: 1
    • Shower
    • Hairdryer
    • Wi-fi
    • Direct dial telephone
    • TV
    • Cable TV
    • Minibar
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe

Questions and Answers about Sandos Caracol Eco Resort

If you can’t find what you’re looking for or if you have a question about this specific hotel, please get in touch via the Add a Question button below. Our knowledgeable team will aim to respond to your question within 72 hours. In the meantime, previously asked questions can be found below and answers to some of the most commonly asked questions can be found on our FAQs page.

4 Questions | 4 Answers

Hello megan
This maybe because we only have contracted hotel rates until December please keep an key out for further dates being released or ring our call centre and they can look further into the dates you are looking for

Added 1 year, 4 months ago.

By Zara.Drant, loveholidays.com team member

Rate Answer:

Answer

Hello Danielle,

A shuttle transfer will take just over an hour and the private would take approximately 45 minutes.

Thanks Amelia

Added 2 years, 1 month ago.

By Amelia.Brown, loveholidays.com team member

Rate Answer:

Answer

If you’re visiting Mexico as a tourist you don’t need a visa, but you do need a tourist card, which you can get on arrival by completing an immigration form available at border crossings or on-board flights to Mexico

Added 2 years, 7 months ago.

By Mandy, loveholidays.com team member

Rate Answer:

Answer

Unfortunately, even we can’t find the answer to your question! We are very sorry about this and we would recommend you perhaps contact the hotel directly. Thanks.
http://www.sandos.com/hotel-sandos-caracol-in-playa-del-carmen/water-sport-center/services.htm?gt=1

Added 3 years, 5 months ago.

By Charlotte, loveholidays.com team member

Rate Answer:

Answer

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