Sandos Caracol Eco Resort

Star rating is a general guide, which helps users understand the level of facilities a hotel has to offer.
Playa del Carmen, Mexico
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Most popular facilities

  • 52Km from Cancun (CUN) Airport
  • 1Km to town centre
  • Sun terrace
  • Private beach area
  • Spa Facilities
  • Outdoor Pool
  • Water park
  • Free WiFi in public areas
  • Air Conditioning
  • Bar
  • Car Hire
  • Facilities for Disabled Guests
  • Family Rooms
  • Fitness Centre
  • Gym
  • Kids Club
  • Non Smoking Rooms
  • Playground
  • Pool
  • Terrace
  • Wifi

The Sandos Caracol Eco Resort & Spa in Riviera Mayo, Mexico is the perfect hotel if you’re looking for somewhere friendly and relaxing with quality facilities and activities available for all ages. Set amongst beautiful natural lagoons and mangroves, this hotel is in a truly idyllic location offering beautiful scenic views.

If you enjoy spending your holiday by the pool, then you’ll find yourself spoilt for choice here. The Sandos Caracol Eco Resort & Spa has three free-form swimming pools, with one for Select Club guests only. There is also a sun terrace with sun loungers and parasols to offer you ultimate comfort when relaxing by the pool. As the hotel is set on a beach, you’re only ever a short stroll away from relaxing on the sandy shores listening to the sound of the ocean. Why not indulge yourself with a trip to the spa? There are many beauty treatments on offer (min. age 18yrs) or you could go for a massage to completely relax yourself.

If you prefer to keep active on holiday, you’ll find plenty of daytime eco-activities on offer and the kids are well looked after with two children’s pools including a kids’ aqua park with 17 slides and water games. There are also three hotel run clubs for children, a baby club for 2 to 3 year olds, kids’ club for 4 to 12 year olds and teen activities for 13 to 17 year olds. The entertainment does not stop once the sun goes down, as there is an evening entertainment programme including Mayan shows.

The Sandos Caracol Eco Resort offers a wonderful range of food which will make even the fussiest of eaters happy. With three buffet restaurants, five à la carte restaurants, snack bars, and nine bars, you will be spoilt for choice when wining and dining here.

The hotel also has a 24 hour reception so there will always be someone ready to assist you if need be. Internet access is also granted to its guests, just in case you want to check out what’s going on outside this coastal paradise.

The Riviera Mayo area is simply stunning, offering first class beaches where you can explore the water or relax on the golden sands. The hotel is also only 5km from Downtown Playa del Carmen resort centre if you feel the urge to explor the local area further.

Please note: Select Club room categories are exclusively for adults aged 21yrs and over.

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    • Facilities
      • Air conditioning
      • Barber/beauty shop
      • Car hire
      • Designated smoking area
      • Facilities for disabled guests
      • Family rooms
      • Free WiFi in public areas
      • Garden
      • Gift shop
      • Non smoking rooms
      • Private beach area
      • Safety deposit box
      • Shops (on site)
      • Shuttle service
      • Shuttle service (additional charge)
      • Sun terrace
      • Terrace* VIP room facilities
    • Pool and wellness
      • Fitness
      • Fitness centre
      • Fitness classes
      • Fitness/spa locker rooms
      • Hammam
      • Hot tub/jacuzzi
      • Massage
      • Outdoor pool
      • Outdoor pool (all year)
      • Pool/beach towels
      • Sauna
      • Solarium
      • Spa Facilities
      • Spa and wellness centre
      • Spa lounge/relaxation area
      • Spa/wellness packages
      • Sun loungers or beach chairs
      • Sun umbrellas
      • Swimming pool
      • Water slide
      • Yoga classes
    • Sports and leisure
      • Aerobics
      • Aqua aerobics
      • Basketball
      • Beach Volleyball
      • Billiards/Snooker
      • Bocce
      • Canoe
      • Catamaran
      • Children's Entertainment
      • Children's Pool
      • Cycling/Mountain Biking
      • Darts
      • Diving
      • Entertainment Programme
      • Golf
      • Gym
      • Jacuzzi
      • Massage
      • Outdoor Pool(s)
      • Parasols
      • Pool bar
      • Sailing
      • Sauna
      • Steam bath
      • Sun loungers
      • Sun terrace
      • Swimming Pool
      • Table Tennis
      • Tanning Studio/Solarium
      • Tennis
      • Windsurfing
    • Activities
      • Beach
      • Bikes available (free)
      • Billiards
      • Canoeing
      • Children's playground
      • Diving
      • Entertainment staff
      • Evening entertainment
      • Fishing
      • Games room
      • Golf course (within 3 km)
      • Hiking
      • Kids Club
      • Nightclub/DJ
      • Snorkelling
      • Table tennis
      • Tennis court
      • Water park
      • Water sport facilities (on site)* Windsurfing
    • Food and drink
      • Bar
      • Kid meals
      • Kid-friendly buffet
      • Restaurant (à la carte and buffet)
      • Snack bar
    • Entertainment
      • Babysitting/child services (Additional charge)
      • Board games/puzzles
      • Indoor play area* Kids' outdoor play equipment

Room facilities

Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

All inclusive

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 10 bars/lounges, or 2 poolside bars.

Other information

  • 24hr Reception
  • ATM/cash machine on site
  • Accessible parking
  • Concierge service
  • Currency exchange
  • Dry cleaning (Additional charge)
  • Free Parking
  • Ironing service
  • Laundry
  • Luggage storage
  • Pets are not allowed
  • Ticket service
  • Tour desk

Points of interest

  • Cancun Airport 1 hour 20 minutes
To make booking a cheap holiday at Sandos Caracol Eco Resort in Playa del Carmen easier for you, we provide a range of different payment options. To find out if you can book Sandos Caracol Eco Resort with a low deposit holiday option or to check if you can grab a last minute holiday deal, please see our latest prices and availability.
A selection of available rooms is shown below. There may be more options available, shown after you've made your flight selection.
Economy Family Penthouse with Balcony
  • Non-smoking
  • Air conditioning
  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Phone
  • Desk
  • Ceiling fan
  • Private Bathroom
  • In-room climate control (air conditioning)
  • Free toiletries
  • Hair Dryer
  • Iron/Ironing board
  • In-room safe (laptop compatible)
  • Shower only
  • Television
  • Balcony
  • Minibar (stocked, free items)
  • Cable TV service
Double or Twin Room with Balcony
  • Air conditioning
  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Smoking And Non-Smoking
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Phone
  • Desk
  • Ceiling fan
  • Private Bathroom
  • In-room climate control (air conditioning)
  • Free toiletries
  • Hair Dryer
  • Iron/Ironing board
  • In-room safe (laptop compatible)
  • Shower only
  • Television
  • Balcony
  • Minibar (stocked, free items)
  • Cable TV service
Economy Family Suite with Balcony
  • Non-smoking
  • Air conditioning
  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Phone
  • Desk
  • Ceiling fan
  • Private Bathroom
  • In-room climate control (air conditioning)
  • Free toiletries
  • Hair Dryer
  • Iron/Ironing board
  • In-room safe (laptop compatible)
  • Shower only
  • Television
  • Balcony
  • Minibar (stocked, free items)
  • Cable TV service
Superior Economy Family Room with Balcony
  • Non-smoking
  • Air conditioning
  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Phone
  • Desk
  • Ceiling fan
  • Private Bathroom
  • In-room climate control (air conditioning)
  • Free toiletries
  • Hair Dryer
  • Iron/Ironing board
  • In-room safe (laptop compatible)
  • Shower only
  • Television
  • Balcony
  • Minibar (stocked, free items)
  • Cable TV service
Junior Economy Suite Signature with Balcony
  • Non-smoking
  • Air conditioning
  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Phone
  • Desk
  • Ceiling fan
  • Private Bathroom
  • In-room climate control (air conditioning)
  • Free toiletries
  • Hair Dryer
  • Iron/Ironing board
  • In-room safe (laptop compatible)
  • Shower only
  • Television
  • Balcony
  • Minibar (stocked, free items)
  • Cable TV service
Royal Double or Twin Room Elite One Bedroom, King Bed with Sofa Bed with Balcony
  • Air conditioning
  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Smoking And Non-Smoking
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Phone
  • Desk
  • Ceiling fan
  • Private Bathroom
  • In-room climate control (air conditioning)
  • Free toiletries
  • Hair Dryer
  • Iron/Ironing board
  • In-room safe (laptop compatible)
  • Shower only
  • Television
  • Balcony
  • Minibar (stocked, free items)
  • Cable TV service
Elite Penthouse, Jetted Tub with Balcony
  • Air conditioning
  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Smoking And Non-Smoking
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Phone
  • Desk
  • Ceiling fan
  • Private Bathroom
  • In-room climate control (air conditioning)
  • Free toiletries
  • Hair Dryer
  • Iron/Ironing board
  • In-room safe (laptop compatible)
  • Shower only
  • Television
  • Balcony
  • Minibar (stocked, free items)
  • Cable TV service
Superior Double or Twin Room, Two Queen Beds with Balcony
  • Air conditioning
  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Smoking And Non-Smoking
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Phone
  • Desk
  • Ceiling fan
  • Private Bathroom
  • In-room climate control (air conditioning)
  • Free toiletries
  • Hair Dryer
  • Iron/Ironing board
  • In-room safe (laptop compatible)
  • Shower only
  • Television
  • Balcony
  • Minibar (stocked, free items)
  • Cable TV service
Guests love...
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What guests say...
  • Location4.2/5833 reviews

    Great location

  • Service3.7/51663 reviews

  • Food3.3/51218 reviews

Good to know...
  • Recreation staff is nice
  • Friendly atmosphere
  • Pleasant hotel grounds
When to go...
t_0300436
Why book with us?
  • Low Deposits
  • Price Match Guarantee
  • Secure Booking
  • Monthly Payments available

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