Iberostar Quetzal in Playa del Carmen, Mexico

Guests love...

  • Excellent

    Beach Hotel

  • Excellent

    Family Hotel

  • Excellent

    Resort Hotel

  • Excellent

    Romantic Hotel

  • Good

    City Hotel

What guests say...

  • Location 4.5
    212 reviews
    ‘Great location’
  • Service 4.5
    440 reviews
    ‘Fantastic service’
  • Beach 4.5
    229 reviews
    ‘Beautiful beach’
  • Cleanliness 4.5
    128 reviews
    ‘Clean’
  • Food 4.0
    329 reviews
    ‘Delicious food’

Good to know...

  • Friendly service
  • Pleasant hotel grounds
  • Recreation staff is nice
  • Professional service

When to go

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Iberostar Quetzal

  • Low Deposit Options Available
  • Monthly Payments
TripAdvisor Traveller rating:
5401 reviews

<p>Surrounded by a lush tropical garden and pool landscape, the beautiful 5 star Iberostar Quetzal hotel features an architectural style inspired by the Mayas with pal... ... Continue reading

‘Great room. Beautiful beach. Delicious food. Great location. Fantastic service. Good internet service. Clean.’
Iberostar Quetzal in Playa del Carmen, Mexico

Surrounded by a lush tropical garden and pool landscape, the beautiful 5 star Iberostar Quetzal hotel features an architectural style inspired by the Mayas with palm leaf roofs, wooden structures and stone statues. Guests enjoy the first class services and amenities as well as the white sandy beach and the crystal-clear waters of the sea, making it an ideal place for families with children.

The standard rooms at the Iberostar Quetzal boast a private balcony with a garden or jungle view, room service from 11 til 11, a safe, flat screen TV, air conditioning and a ceiling fan, plus various 5 star amenities in the private bathroom.

There are a range of stunning facilities and dining options set in this Mayan-style hotel, with unique Mayan ruins and a jungle/beach setting to accompany the 2 specialty restaurants, 1 buffet restaurant and 3 bars. There's also the main swimming pool, a kid's club, scheduled theatre shows and a programme of activities for the whole family. Kid's will love the kid's pool, kid's club and the mini-disco. With a range of sports activities for adults, too, you're going to want to find some peace and relaxation in the onsite spa facilities.

The Yucatan Peninsula boasts some excellent beaches, and the beach right at the foot of the Iberostar Quetzal fits the bill. If you want to go further afield, ask the concierge at the hotel desk for directions and ideas on ruins to visit, the attractions in nearby Playa del Carmen and the other beaches you should check out.

Facilities

  • Family rooms
  • FREE WiFi
  • Outdoor pool
  • Spa facilities

Children

  • Babysitting service (fees may apply)
  • Children playground
  • Kids’ club

Sports and leisure

  • Aerobics
  • Archery
  • Beach Volleyball
  • Billiards/Snooker
  • Catamaran
  • Children's Pool
  • Cycling/Mountain Biking
  • Diving
  • Entertainment Programme
  • Golf
  • Gym
  • Jacuzzi
  • Massage
  • Outdoor Pool(s)
  • Parasols
  • Pool bar
  • Sauna
  • Steam bath
  • Sun loungers
  • Swimming Pool
  • Table Tennis
  • Tennis
  • Windsurfing

Activities

  • Evening entertainment
  • Kids Club

Leisure

  • Outdoor freshwater pool: 4
  • Sun loungers
  • Parasols
  • Sauna (fees may apply)
  • Steam bath (fees may apply)
  • Hot tub (fees may apply)
  • Turkish bath (hamam) (fees may apply)
  • Massage (fees may apply)
  • Spa treatments (fees may apply)
  • Spa centre (fees may apply)

Food and Drink

  • Bar
  • Breakfast in the room
  • Restaurant (buffet)

Other Information

  • FREE public parking
  • Pets are not allowed

Entertainment

  • Indoor play area

Other facilities

  • Room service

Points of interest

  • Beach/Sea - 100m
  • Cancun Airport - 1 hours 20 minutes
  • Golf Course - 2km

Payment Options

Payment options accepted:

We do not charge a fee to our customers to use a credit or debit card.

To make booking a cheap holiday at Iberostar Quetzal in Playa del Carmen easier for you, we provide a range of different payment options. To find out if you can book Iberostar Quetzal with a low deposit holiday option or to check if you can grab a last minute holiday deal, please click the "Price and Availability" button above.

Hotel address : Xaman-Ha, Lote Hotelero 2, Playa del Carmen, Mexico, 77710

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A selection of available rooms is shown below. There might be more options available, shown after you've made your flight selection.
  • Double Room - Two Double Beds with Balcony
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Double Room with Balcony
  • Double or Twin Room - King Bed with Balcony
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Double or Twin Room - Two Double Beds with Balcony
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Double or Twin Room with Balcony
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Economy Double or Twin Room with Balcony
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Family Room with Balcony
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Junior Suite - Two Double Beds with Balcony
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Junior Suite Ocean Front with Balcony
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Junior Suite with Balcony and City View
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Junior Suite with Balcony and Sea View
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Junior Suite with Balcony/Terrace
  • Quadruple Room with Balcony
  • Single Room with Balcony
  • Suite - King Bed with Balcony
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Suite Ocean Front Two Double Beds with Balcony
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Suite with Balcony
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Superior Double Room with Balcony
  • Superior Double or Twin Room with Balcony
    • Number of bedrooms: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Toiletries
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • TV
    • Cable TV
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Fan
    • Safe
    • Balcony
    • Wake-up service
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand
  • Superior Single Room with Balcony/Terrace
  • Triple Room with Balcony

Questions and Answers about Iberostar Quetzal

If you can’t find what you’re looking for or if you have a question about this specific hotel, please get in touch via the Add a Question button below. Our knowledgeable team will aim to respond to your question within 72 hours. In the meantime, previously asked questions can be found below and answers to some of the most commonly asked questions can be found on our FAQs page.

8 Questions | 8 Answers

Hello, For pre booked private transfers they will be a driver waiting in the arrivals hall ready to take you straight to the hotel. Regards

Added 3 months ago.

By Leanne, loveholidays.com team member

Rate Answer:

Answer

Hi, the hotel is rated 5 star with our service providers. The hotel has a buffet restaurant and 3 speciality restaurants along with 3 bars. Regards

Added 7 months, 2 weeks ago.

By Jon, loveholidays.com team member

Rate Answer:

Answer

Hi, it is around a 15 minute taxi drive to the Playa Del Carmen centre. Reagrds

Added 7 months, 3 weeks ago.

By Jon, loveholidays.com team member

Rate Answer:

Answer

HI Tracy
There will be a charge for friends to have a day pass this on overage is $50-$100 per person but the hotel will clarify this
Regards

Added 2 years, 6 months ago.

By Karen.Blackburn, loveholidays.com team member

Rate Answer:

Answer

Hello lisa
Yes everyroom has a mini bar fridge

Added 3 years, 2 months ago.

By Zara.Drant, loveholidays.com team member

Rate Answer:

Answer

Yes these are available, thanks Esther

Added 3 years, 5 months ago.

By Esther, loveholidays.com team member

Rate Answer:

Hello, Rooms at this hotel do have iron and ironing boards. Regards

Added 3 years, 5 months ago.

By Leanne, loveholidays.com team member

Rate Answer:

Answer

Hi Maureen, We do not require travel insurance details from you. Unfortunately we do not have any information about the wild life

Added 3 years, 7 months ago.

By Leanne, loveholidays.com team member

Rate Answer:

Answer

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