Grand Sunset Princess All Suites & Spa in Playa del Carmen, Mexico

Guests love...

  • Excellent

    Family Hotel

  • Excellent

    Resort Hotel

  • Excellent

    Wellness Hotel

What guests say...

  • Location 4.7
    155 reviews
    ‘Great location’
  • Service 4.2
    466 reviews
    ‘Fantastic service’
  • Room 3.9
    216 reviews
    ‘Great room’
  • Food 3.5
    335 reviews

Good to know...

  • Pleasant hotel grounds
  • Friendly service
  • Recreation staff is nice
  • Friendly atmosphere

When to go

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Grand Sunset Princess All Suites & Spa

  • 8 outdoor pools
  • Beachfront
  • Modern spa
  • 9 restaurants
  • Low Deposit Options Available
  • Monthly Payments
TripAdvisor Traveller rating:
10229 reviews

Playa del Carmen is a gorgeous resort town in Mexico, just south of Cancun. Plan a trip here and you can stay at the Grand Sunset Princess, a 5-star spa resort that of... ... Continue reading

‘Great room. Great location. Fantastic service.’
Grand Sunset Princess All Suites & Spa in Playa del Carmen, Mexico

Playa del Carmen is a gorgeous resort town in Mexico, just south of Cancun. Plan a trip here and you can stay at the Grand Sunset Princess, a 5-star spa resort that offers unparalleled service and countless luxury facilities.

Situated on the beachfront, a 15-minute drive from the centre of Playa del Carmen, the Grand Sunset Princess boasts 674 rooms, 16 swimming pools, 12 restaurants, nine bars and a large spa complex. Book into a Junior Suite and enjoy modern, spacious accommodation complete with air conditioning, a balcony or terrace, and a coffee maker. In the Platinum or Laguna Villa suites you'll discover superb luxury features such as a private Jacuzzi, private pool access and butler service. During the day you can lounge by the pool or on the beach, hit the gym or spa, play tennis, or try your hand at water sports – the kids’ facilities will give your little ones plenty to do as well. In the evenings you’ll have your pick of world cuisines and will be able to relax with a cocktail at one of the hotel bars or the disco. With a fantastic all inclusive package available, you won’t have to worry about reaching for your wallet during your stay – you’ll dine, swim, drink and enjoy sports and activities, having already paid for it in advance.

Away from your hotel, you can explore the sights and sounds of the colourful Riviera Maya, visit the historic city of Tulum, and immerse yourself in the local traditional cuisine. Snorkelling or scuba diving off the coast is a must, as is a trip to some Mayan ruins!

Facilities

For convenience the hotel offers maid service, ironing service, currency exchange, medical care, wake-up service, concierge and room service. Internet access is provided at wifi-hotspots. This family friendly hotel offers a children's pool, child animation, a child club and babysitting service to ensure a comfortable stay for parents as well as young guests. The hotel offers a conference room where the following are featured: internet access. Reception hours: 24h Service.

Children

  • 4 children's pools
  • Daytime Mini Club (4-12 years)
  • Teen Club (13-17)
  • Mini disco
  • Mini theatre
  • Videogames room
  • Evening entertainment and organised daily activities
  • Babysitting service
  • Charges will apply to some facilities

Sports and leisure

  • Basketball
  • Catamaran
  • Golf
  • Gym
  • Massage
  • Outdoor Pool(s)
  • Parasols
  • Pool bar
  • Sauna
  • Sun loungers
  • Sun terrace
  • Tennis

Activities

  • 9 swimming pools - some with internal Jacuzzis
  • Sun terraces
  • Loungers & parasols
  • Spa complex with fully equipped fitness centre
  • 6 tennis courts
  • 2 paddle courts
  • Multipurpose court
  • Introductory scuba lesson in pool
  • Motorised & non-motorised water sports
  • Archery and more
  • Organised daytime activities
  • Charges will apply to some activities

Food and Drink

The hotel has 10 restaurants. A snack bar is also available throughout the day. Evening drinks can be enjoyed at the lobby bar.

Other Information

The hotel is a 50-minute drive from the vibrant city of Cancun.

Rates for UK passport holders only

24 hour Reception Services, housekeeping, room service, Concierge, medical centre, business centre, laundry service, shops, meeting facilities, shuttle service to Playa del Carmen, honeymoon, special event & weddings organised and hosted.

Entertainment

  • 2 International Main Buffet restaurants
  • 8 a la carte restaurants (1 Italian, 1 Grill, 1 Seafood
  • 1 Mexican
  • 1 Asian Fusion
  • 1 Gourmet International
  • 1 Swiss & 1 Spanish)

  • 11 Bars

  • Sport Bar

  • Swim-up bars and 1 Piano Bar)

  • Evening entertainment at Princess theatre

  • Disco Lounge Areito

All Inclusive

Meals:

  • Breakfast, Buffet, Restaurant (Amarillo), Daily: 07:00 - 10:30.
  • Lunch, Buffet, Restaurant (Amarillo), Daily: 12:30 - 15:00.
  • Dinner, Buffet, Restaurant (Amarillo), Daily: 19:00 - 23:00.
  • Dinner, Mexican; Italian; International; BBQ, Restaurant (4 restaurants, menu a la carte on request.
  • ), Daily: 18:00 - 23:00.
  • Breakfast, Buffet, Restaurant (2 available restaurants Negresco and La Tortuga), Daily: 07:00 - 10:30.
  • Lunch, Buffet, Restaurant (2 available restaurants Negresco and La Tortuga), Daily: 12:30 - 15:00.
  • Dinner, Buffet, Restaurant (2 available restaurants Negresco and La Tortuga), Daily: 18:00 - 22:00.
  • Dinner, Restaurant (Swiss Tematic "La Fondye", menu a la carte (on request)), Daily: 19:00 - 23:00.

Drinks:

  • Locally produced Alcohol; Locally produced non Alcohol; International, 24 hours.
  • Bar (Sport "5 Avenue"), 24 hours.
  • Bar (Areito), Daily: 22:30 - 02:00.
  • Pool Bar (2 poolbars), Daily: 07:00 - 18:00.
  • Lobby Bar (2 Lobby Bars), Daily: 08:00 - 00:00.
  • Bar (2 bars), Daily: 07:00 - 23:00.
  • Theatre/Aphitheatre (bar), Daily: 21:00 - 22:30.
  • Beach Bar, Daily: 10:00 - 18:00.
  • Bar (2 bars (Punta Bete and Chactemal)), Daily: 18:00 - 23:00.
  • Pool Bar (2 Poolbars), Daily: 10:00 - 18:00.

Sports/Activities:

  • Football; Basketball; Watersports (non-motorised); Games; Live entertainment; Mini Club; Organised activities and entertainment; Fitness Centre.
  • Scuba Diving, Once per stay.

Room facilities

Guest suites of varying design and size are all highly stylised and presented in modern tasteful decor with a light and bright appearance, smart contemporary furnishings and amenities to ensure your well-being; features include a private furnished balcony/terrace, air-conditioning and ceiling fan, en suite bathroom with shower, hair dryer & vanity mirror, 26" satellite plasma TV, radio clock, telephone in bathroom and room, mini bar (stocked daily), safe box, iron & board, and coffee maker. Superior suites enjoy additional amenities which may include Jacuzzi or direct pool access for example, and also complementary facilities packages etc.

Points of interest

  • Cancun Airport - 1 hours 20 minutes

Payment Options

Payment options accepted:

We do not charge a fee to our customers to use a credit or debit card.

To make booking a cheap holiday at Grand Sunset Princess All Suites & Spa in Playa del Carmen easier for you, we provide a range of different payment options. To find out if you can book Grand Sunset Princess All Suites & Spa with a low deposit holiday option or to check if you can grab a last minute holiday deal, please click the "Price and Availability" button above.

Hotel address : Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen, Mexico, 77710

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A selection of available rooms is shown below. There might be more options available, shown after you've made your flight selection.
  • Junior Suite with Balcony/Terrace

Questions and Answers about Grand Sunset Princess All Suites & Spa

If you can’t find what you’re looking for or if you have a question about this specific hotel, please get in touch via the Add a Question button below. Our knowledgeable team will aim to respond to your question within 72 hours. In the meantime, previously asked questions can be found below and answers to some of the most commonly asked questions can be found on our FAQs page.

11 Questions | 17 Answers

Hi, Wi-Fi is available at the hotel. Regards

Added 2 months, 1 week ago.

By Jon, loveholidays.com team member

Rate Answer:

There is free wifi in the communal areas ( hotel reception)

Added 2 months, 1 week ago.

By Karen.Blackburn, loveholidays.com team member

Rate Answer:

Answer

We would have to check this with the accommodation provider for the dates you want, please call the sales line and they can do that
Regards

Added 3 months, 1 week ago.

By Karen.Blackburn, loveholidays.com team member

Rate Answer:

Answer

Hello, There is no additional charge for the kids club. Regards

Added 6 months ago.

By Leanne, loveholidays.com team member

Rate Answer:

Hi, there is no extra charge for the kids club. Regards

Added 6 months ago.

By Jon, loveholidays.com team member

Rate Answer:

Answer

Hi, men are required to wear long trousers at dinner and no flip flops to be worn. Regards

Added 6 months, 2 weeks ago.

By Jon, loveholidays.com team member

Rate Answer:

Answer

Hi Cathy, the information from the hotel shows that you can upgrade to a premium service on arrival for a local fee and this gives you waiter service at the beach among other advantages.

Added 1 year, 2 months ago.

By Lisaw, loveholidays.com team member

Rate Answer:

They have pool bars but from our information there shows no waiter service.

Added 1 year, 2 months ago.

By Charlotte, loveholidays.com team member

Rate Answer:

Answer

Hi Mexican Pesos are the national rate and you will get a better exchange on good purchased in the local currency, the departure tax also has to be paid in Pesos.....but both currencies are widely accepted for tips and buying things.
Regards

Added 1 year, 2 months ago.

Answer rated: (By 1 users)

By Karen.Blackburn, loveholidays.com team member

Rate Answer:

Mexican Pesos are mainly used but Us Dollars are also accepted , I would probably take a mixture of both and see at the time of travel which is the best exchange rate and then you can decide which to tip with also.

Added 1 year, 2 months ago.

Answer rated: (By 1 users)

By Valerie.Burton, loveholidays.com team member

Rate Answer:

If you pay in US dollars change will be given in Peso.

Added 1 year, 2 months ago.

Answer rated: (By 1 users)

By Darren, loveholidays.com team member

Rate Answer:

The best way of tipping is with US Dollars.

You can also ask this question at reception on arrival and they'll be more than happy to let you know.

Added 1 year, 2 months ago.

By Charlotte, loveholidays.com team member

Rate Answer:

Answer

Hi there the hotel is on a beachfront location
regards

Added 2 years, 5 months ago.

By Karen.Blackburn, loveholidays.com team member

Rate Answer:

Answer

Hello neil
Please find a list of inclusions and exclusions from the hotels website

Included services
All Inclusive 24 hours
12 swimming pools, (8 main ones for Adults and 4 for Children) Some with internal Jacuzzis
2 International Main Buffets
12 a la carte restaurants** (1 Italian, 1 Grill, 1 Seafood, 1 Mexican, 1 Asian, 1 Gourmet International & 1 Swiss) (1 Spanish - only adults over 18 years, located at Grand Yucatan Princess)
17 Bars (Including Swim-up bars)
24 hours Sport Bar
National and Selection of some International Drinks
Fully equipped Fitness Centre
Daytime organized activities and Nightly Entertainment at the Princess Theater
Disco Lounge Areito (entrance and national & international drinks included)
Non-motorized water sports (free use)
Game Room
Archery (18 +)
Daytime Mini-Club (ages 4 . 12 years with swimming pool, outdoor patio with games, House club)
Night Entertainment for Children, Mini Disco, Mini Theater, Room with Videogames (ages 4 . 12 years)
6 Tennis Courts
2 Paddle Courts
1 Multi use court ( basketball, soccer, etc )
Introductory Scuba lesson in pool ( 1 lesson per person per stay )
Internal transportation
Iron and Board (on request, subject to availability at the Jr. Suite, Deluxe Jr. Suite and Deluxe Jr. Suite Pool Access categories)
Honeymoon Package .Romance. (Complimentary) (Marriage Certificate required, Minimum Period Required of 30 Days) includes:
Room with king size bed
Fresh fruit basket in room upon arrival
One bottle of sparking wine
Nightly bed turndown service
Late check out free of charge (Subject to availability)
Special decoration in the room
Special Cocktail for Honeymooners
Complementary photo souvenir

Services Not Included

SPA Service
Medical Center (doctor on call 24 hours)
Meeting facilities
Business Center
Shops
Room Service (Junior Suite, Junior Suite Deluxe & Junior Suite Deluxe Pool Access)
Wedding Packages: Magical, Royalty, Princess and Mayan Ceremony
Renewal of Vows Package (*Infinity)
Golf Packages at external Golf Courses (subject to availability)
Baby Sitting Seafood
Gourmet International Restaurants (Junior Suite Category Only)
Chill Out Beach Club and Restaurant
Laundry Service
National and International Calls
Internet available in the rooms and some areas
Aquatic Sports Centre (motorized water sports)
*This Package is available free of charge when booking 10 rooms minimum under the Platinum or Laguna Villa Suite Category for 7 Nights Minimum.

Added 3 years, 1 month ago.

By Zara.Drant, loveholidays.com team member

Rate Answer:

Answer

It’s a too far to walk but a short drive. The hotel runs a shuttle bus for a small fee.

Added 4 years ago.

Answer rated: (By 1 users)

By Marion, loveholidays.com team member

Rate Answer:

Answer

By coach it's about an hour and by private taxi transfer its about half an hour.

Added 4 years, 1 month ago.

Answer rated: (By 1 users)

By Charlotte, loveholidays.com team member

Rate Answer:

Answer

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