Bluebay Grand Esmeralda in Playa del Carmen, Mexico

Guests love...

  • Excellent

    Family Hotel

  • Excellent

    Resort Hotel

  • Excellent

    Wellness Hotel

  • Good

    City Hotel

  • Great

    Beach Hotel

What guests say...

  • Breakfast 4.2
    34 reviews
    ‘Tasty breakfast’
  • Location 4.0
    438 reviews
    ‘Great location’
  • Food 3.7
    786 reviews
  • Service 3.5
    1017 reviews

Good to know...

  • Pleasant hotel grounds
  • Friendly service
  • Recreation staff is nice

When to go

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Bluebay Grand Esmeralda

  • Private beach area
  • Outdoor Pool
  • Spa and wellness centre
  • Free WiFi
  • Low Deposit Options Available
  • Monthly Payments
TripAdvisor Traveller rating:
10671 reviews

Bluebay Grand Esmeralda in Playa del Carmen has 1000 rooms, spread over 3 floors. The closest city to the hotel is Playa del Carmen (24 km). To make your stay more com... ... Continue reading

‘Delicious food. Tasty breakfast. Great location. Fantastic service.’
Bluebay Grand Esmeralda in Playa del Carmen, Mexico

Bluebay Grand Esmeralda in Playa del Carmen has 1000 rooms, spread over 3 floors. The closest city to the hotel is Playa del Carmen (24 km). To make your stay more comfortable a coiffeur, a mini market, 8 elevators, shops, air conditioning and a lobby are available. The staff in this 3 storey hotel speaks French, English, Spanish and Russian. Mobility on holiday is made easy through car rental. A playground for children is available. 3 fresh water swimming pools with a separate children's pool are available. Sunshades are available free of charge at the beach and at the pool. The hotel is within easy reach of bus stops. Accessible from the hotel: Tulum (87 km), shops (21 km), Akumal (61 km), supermarkets (30 km), disco (25 km) and Puerto Morelos (26 km). Guests with disabilities are catered for, and the hotel ensures the presence of the following amenities: a ramp or level access. For your entertainment the hotel features a theatre and TV lounge. Vehicles may be parked in the parking lot. The romantic great room views and dining make Bluebay Grand Esmeralda an ideal choice for honeymooners.


  • Air conditioning
  • Barber/beauty shop
  • Beachfront
  • Car hire
  • Facilities for disabled guests
  • Family rooms
  • FREE WiFi
  • Garden
  • Gift shop
  • Heating
  • Lift
  • Private beach area
  • Room service
  • Safety deposit box
  • Shops (on site)
  • Terrace
  • VIP room facilities


  • Day-care centre (fees may apply)
  • Babysitting service (fees may apply)
  • Children’s swimming area: 1
  • Kids’ club

Pool and wellness

  • Fitness centre
  • Hot tub/jacuzzi
  • Massage (Additional charge)
  • Outdoor pool
  • Sauna (Additional charge)
  • Spa and wellness centre (Additional charge)
  • Swimming pool

Sports and leisure

  • Aerobics
  • Aqua aerobics
  • Archery
  • Beach Volleyball
  • Billiards/Snooker
  • Catamaran
  • Children's Entertainment
  • Children's Pool
  • Diving
  • Entertainment Programme
  • Gym
  • Jacuzzi
  • Jet Skiing
  • Massage
  • Outdoor Pool(s)
  • Parasols
  • Pool bar
  • Sailing
  • Sauna
  • Speed Boating
  • Steam bath
  • Sun loungers
  • Sun terrace
  • Table Tennis
  • Tanning Studio/Solarium
  • Tennis
  • Water Skiing
  • Windsurfing


  • Beach
  • Billiards (Additional charge)
  • Children's playground
  • Evening entertainment
  • Karaoke
  • Kids Club
  • Table tennis
  • Tennis court
  • Windsurfing


  • Private beach area
  • Sun loungers
  • Parasols
  • Sauna
  • Steam bath (fees may apply)
  • Massage (fees may apply)
  • Spa treatments (fees may apply)
  • Spa centre (fees may apply) from 09:00:00 to 22:00:00

Food and Drink

  • Bar
  • Good coffee!
  • Restaurant (à la carte and buffet)

Other Information

  • 24hr Reception
  • Concierge service
  • Currency exchange
  • Daily maid service
  • FREE Parking nearby
  • Ironing service
  • Laundry (Additional charge)
  • Luggage storage
  • Pets are not allowed
  • Tour desk
  • Trouser press


  • Babysitting/child services (Additional charge)

Points of interest

  • Cancun Airport - 1 hours 20 minutes
  • Golf Course - 10km

Payment Options

Payment options accepted:

We do not charge a fee to our customers to use a credit or debit card.

To make booking a cheap holiday at Bluebay Grand Esmeralda in Playa del Carmen easier for you, we provide a range of different payment options. To find out if you can book Bluebay Grand Esmeralda with a low deposit holiday option or to check if you can grab a last minute holiday deal, please click the "Price and Availability" button above.

Hotel address : Carretera Federal Chetumal- Puerto Juarez KM 300, Playa del Carmen, Mexico, 77710

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Questions and Answers about Bluebay Grand Esmeralda

If you can’t find what you’re looking for or if you have a question about this specific hotel, please get in touch via the Add a Question button below. Our knowledgeable team will aim to respond to your question within 72 hours. In the meantime, previously asked questions can be found below and answers to some of the most commonly asked questions can be found on our FAQs page.

5 Questions | 7 Answers

Hi, there is the main buffet restaurant and 3 A la carte restaurants. Regards

Added 1 month, 3 weeks ago.

By Jon, team member

Rate Answer:


Hi there
Here is a really good trip advisor review that has been left by a wheelchair user that stayed at the hotel recently:

I am in a wheelchair and needed a resort that accommodated my needs.

First of all, I had private transportation which I booked ahead of time with my travel agent. It was a private van with a ramp which I need, as I am unable to transfer on my own to the vans or buses. It was an extra $50.00 per person return, but well worth the extra cost. It took us straight to our resort, with no extra stops.

We were greeted right away, and had someone take care of our luggage for us. Check in was very quick and friendly. They didn't have an accessible room the first night, but I was still able to use the bathroom, just not the shower. We were given an accessible room the next morning. The only draw back was the shower is a wheel in shower, however there is nowhere to sit once you get in. So, what I did was take one of the plastic patio chairs from the balcony, and put it in the shower. This worked out quite fine. If you need something more elaborate, you could always bring one with you. I did mention it to them on my comment card

Added 2 years, 3 months ago.

By Karen.Blackburn, team member

Rate Answer:


HI there
Predominantly the "Spring Breakers" tend to stay in Cancun but they do also tend to stay in this area too if they dont want to be right in the hub of it...the hotels website is advertising Spring Break Rates so it is advertising to that market so I think you need to expect it to be a busy period if you need to travel on those dates

Added 2 years, 5 months ago.

By Karen.Blackburn, team member

Rate Answer:

Hi Neil
Sorry to be a bit vague, but it can get busy

Added 2 years, 5 months ago.

By Sally.Dademo, team member

Rate Answer:


Hi Elen, if you look at your booking confirmation it will tell you which airline you are flying with. Alternatively you can call customer experience with your booking reference who will take a look and give you the information. Regards

Added 2 years, 8 months ago.

By Gemma.Larder, team member

Rate Answer:

Hello, Please can you advise us of your Love Holidays booking reference so we can advise which airline your flights are with. Regards

Added 2 years, 8 months ago.

By Leanne, team member

Rate Answer:


Hi there. Transfers take around 35 minutes from Cancun airport to the Grand Bluebay. There are shuttles running to Playa del Carmen, but I cant find information on the cost of these. Us dollars are widely accepted, it is personal choice as to whether you exchange money into peso before you arrive or in resort - but you're departure tax does have to be paid in peso. Regards

Added 2 years, 8 months ago.

By Gemma.Larder, team member

Rate Answer:


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