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Bluebay Grand Esmeralda in Playa del Carmen has 1000 rooms, spread over 3 floors. The closest city to the hotel is Playa del Carmen (24 km). To make your stay more com... ...
Bluebay Grand Esmeralda in Playa del Carmen has 1000 rooms, spread over 3 floors. The closest city to the hotel is Playa del Carmen (24 km). To make your stay more comfortable a coiffeur, a mini market, 8 elevators, shops, air conditioning and a lobby are available. The staff in this 3 storey hotel speaks French, English, Spanish and Russian. Mobility on holiday is made easy through car rental. A playground for children is available. 3 fresh water swimming pools with a separate children's pool are available. Sunshades are available free of charge at the beach and at the pool. The hotel is within easy reach of bus stops. Accessible from the hotel: Tulum (87 km), shops (21 km), Akumal (61 km), supermarkets (30 km), disco (25 km) and Puerto Morelos (26 km). Guests with disabilities are catered for, and the hotel ensures the presence of the following amenities: a ramp or level access. For your entertainment the hotel features a theatre and TV lounge. Vehicles may be parked in the parking lot. The romantic great room views and dining make Bluebay Grand Esmeralda an ideal choice for honeymooners.
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Hotel address : Carretera Federal Chetumal- Puerto Juarez KM 300,
Playa del Carmen,
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If you can’t find what you’re looking for or if you have a question about this specific hotel, please get in touch via the Add a Question button below. Our knowledgeable team will aim to respond to your question within 72 hours.
In the meantime, previously asked questions can be found below and answers to some of the most commonly asked questions can be found on our FAQs page.
Hi thereHere is a really good trip advisor review that has been left by a wheelchair user that stayed at the hotel recently:
I am in a wheelchair and needed a resort that accommodated my needs.
First of all, I had private transportation which I booked ahead of time with my travel agent. It was a private van with a ramp which I need, as I am unable to transfer on my own to the vans or buses. It was an extra $50.00 per person return, but well worth the extra cost. It took us straight to our resort, with no extra stops.
We were greeted right away, and had someone take care of our luggage for us. Check in was very quick and friendly. They didn't have an accessible room the first night, but I was still able to use the bathroom, just not the shower. We were given an accessible room the next morning. The only draw back was the shower is a wheel in shower, however there is nowhere to sit once you get in. So, what I did was take one of the plastic patio chairs from the balcony, and put it in the shower. This worked out quite fine. If you need something more elaborate, you could always bring one with you. I did mention it to them on my comment card
Added 1 year, 11 months ago.
By Karen.Blackburn, loveholidays.com team member
HI therePredominantly the "Spring Breakers" tend to stay in Cancun but they do also tend to stay in this area too if they dont want to be right in the hub of it...the hotels website is advertising Spring Break Rates so it is advertising to that market so I think you need to expect it to be a busy period if you need to travel on those datesRegards
Added 2 years, 1 month ago.
Hi NeilSorry to be a bit vague, but it can get busy
By Sally.Dademo, loveholidays.com team member
Hi Elen, if you look at your booking confirmation it will tell you which airline you are flying with. Alternatively you can call customer experience with your booking reference who will take a look and give you the information. Regards
Added 2 years, 4 months ago.
By Gemma.Larder, loveholidays.com team member
Hello, Please can you advise us of your Love Holidays booking reference so we can advise which airline your flights are with. Regards
By Leanne, loveholidays.com team member
Hi there. Transfers take around 35 minutes from Cancun airport to the Grand Bluebay. There are shuttles running to Playa del Carmen, but I cant find information on the cost of these. Us dollars are widely accepted, it is personal choice as to whether you exchange money into peso before you arrive or in resort - but you're departure tax does have to be paid in peso. Regards
independent service rating
Excellent customer service easy to use web site and all documents
were sent with minutes bril...
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