Guests love...

  • Excellent

    Overall Ranking

  • Excellent

    Wellness Hotel

  • Excellent

    Luxury Hotel

  • Excellent

    Beach Hotel

  • Excellent

    Resort Hotel

What guests say...

  • Location 4.7
    100 reviews
    ‘Great location.’
  • Service 4.6
    265 reviews
    ‘Pool, beach and restaurant service is efficient and friendly.’
  • Food 4.4
    112 reviews
    ‘Food and menu are great, but it's pricey.’
Read all

Good to know...

  • Friendly service
  • Great shopping
  • Great view
  • Clean rooms

When to go

(°C) Avg. High Temp

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The Ritz-Carlton, Cancun

  • Beachfront
  • Private beach area
  • Outdoor Pool
  • Spa and wellness centre (Additional charge)
  • Free WiFi in public areas
  • Low Deposit Options Available
  • Interest FREE Payment Plans
TripAdvisor Traveller rating:
3063 reviews

Immerse yourself in the exotic Mexican Caribbean while staying at The Ritz-Carlton, Cancun, an exclusive resort in the heart of the Cancun Hotel Zone - and among the m... ... Continue reading

‘Excellent wellness hotel. Awesome rooms and service in a great location.’

Immerse yourself in the exotic Mexican Caribbean while staying at The Ritz-Carlton, Cancun, an exclusive resort in the heart of the Cancun Hotel Zone – and among the most luxurious hotels in the world. No name changes allowed.

Facilities

  • Air conditioning
  • Barber/beauty shop
  • Beachfront
  • Car hire
  • Facilities for disabled guests
  • FREE WiFi in public areas
  • Gift shop
  • Heating
  • Lift
  • Non smoking throughout
  • Private beach area
  • Room service
  • Safety deposit box
  • Shops (on site)
  • Shuttle service
  • Shuttle service (additional charge)
  • Terrace
  • VIP room facilities

Pool and wellness

  • Fitness centre
  • Hot tub/jacuzzi
  • Massage (Additional charge)
  • Outdoor pool (all year)
  • Sauna
  • Spa and wellness centre (Additional charge)
  • Swimming pool

Sports and leisure

  • Children's Entertainment
  • Gym
  • Jacuzzi
  • Massage
  • Outdoor Pool(s)
  • Parasols
  • Steam bath
  • Sun loungers
  • Tennis

Activities

  • Beach
  • Children's playground
  • Tennis court

Food and Drink

  • Bar
  • Breakfast in the room
  • Restaurant (à la carte)
  • Special diet menus (on request)

Other Information

  • 24hr Reception
  • Concierge service
  • Currency exchange
  • Dry cleaning (Additional charge)
  • Express check-in/check-out
  • Ironing service (Additional charge)
  • Laundry (Additional charge)
  • Pets are not allowed
  • Private check-in/check-out
  • Shoeshine (Additional charge)
  • Ticket service
  • Tour desk

Entertainment

  • Babysitting/child services (Additional charge)

Points of interest

  • Cancun Airport - 1 hours 0 minutes

Payment Options

Payment options accepted:

We do not charge a fee to our customers to use a credit or debit card.

To make booking a holiday at The Ritz-Carlton, Cancun in Cancun easier for you, we provide a range of different payment options. To find out if you can book The Ritz-Carlton, Cancun with a low deposit holiday option, please click the "Price and Availability" button above.

Hotel address : Retorno del Rey, 36, Cancun, Mexico, 77500

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A selection of available rooms is shown below. More options may be available.
  • Club Double Room Ocean Front with Balcony
    • Living room
    • Room size (sqm): 40
    • Number of bedrooms: 1
    • Shower
    • Bathtub
    • Hairdryer
    • Bathrobes
    • Telephone in the bathroom
    • Wi-fi
    • Internet access (fees may apply), 15.0 USD
    • Direct dial telephone
    • TV
    • Cable TV
    • Radio
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wake-up service
    • Turndown service
    • Desk
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand (fees may apply), 50.0 USD
  • Club Double Room with Balcony and Ocean View
    • Living room
    • Room size (sqm): 40
    • Bathroom: 1
    • Ironing set
    • Number of bedrooms: 1
    • Shower
    • Bathtub
    • Hairdryer
    • Bathrobes
    • Telephone in the bathroom
    • Wi-fi
    • Internet access (fees may apply), 15.0 USD
    • Direct dial telephone
    • TV
    • Cable TV
    • Radio
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wake-up service
    • Turndown service
    • Desk
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand (fees may apply), 50.0 USD
  • Club Suite with Balcony
    • Bathroom: 2
    • Room size (sqm): 80
    • Living room: 1
    • Number of bedrooms: 1
    • Shower
    • Bathtub
    • Hairdryer
    • Bathrobes
    • Telephone in the bathroom
    • Wi-fi
    • Internet access (fees may apply), 15.0 USD
    • Direct dial telephone
    • TV
    • Cable TV
    • Radio
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wake-up service
    • Turndown service
    • Desk
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand (fees may apply), 50.0 USD
  • Club Twin Room Ocean Front with Balcony
    • Bathroom: 1
    • Room size (sqm): 40
    • Number of bedrooms: 1
    • Shower
    • Bathtub
    • Hairdryer
    • Bathrobes
    • Telephone in the bathroom
    • Wi-fi
    • Internet access (fees may apply), 15.0 USD
    • Direct dial telephone
    • TV
    • Cable TV
    • Radio
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wake-up service
    • Turndown service
    • Desk
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand (fees may apply), 50.0 USD
  • Club Twin Room with Balcony and Ocean View
    • Room size (sqm): 40
    • Number of bedrooms: 1
    • Shower
    • Bathtub
    • Hairdryer
    • Bathrobes
    • Telephone in the bathroom
    • Wi-fi
    • Internet access (fees may apply), 15.0 USD
    • Direct dial telephone
    • TV
    • Cable TV
    • Radio
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wake-up service
    • Turndown service
    • Desk
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand (fees may apply), 50.0 USD
  • Double Room - King Bed with Balcony and Ocean View
    • Ironing set
    • Living room
    • Bathroom: 1
    • Room size (sqm): 40
    • Number of bedrooms: 1
    • Shower
    • Bathtub
    • Hairdryer
    • Bathrobes
    • Telephone in the bathroom
    • Wi-fi
    • Internet access (fees may apply), 15.0 USD
    • Direct dial telephone
    • TV
    • Cable TV
    • Radio
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wake-up service
    • Turndown service
    • Desk
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand (fees may apply), 50.0 USD
  • Double Room - Ocean Front with Balcony
    • Room size (sqm): 40
    • Number of bedrooms: 1
    • Shower
    • Bathtub
    • Hairdryer
    • Bathrobes
    • Telephone in the bathroom
    • Wi-fi
    • Internet access (fees may apply), 15.0 USD
    • Direct dial telephone
    • TV
    • Cable TV
    • Radio
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wake-up service
    • Turndown service
    • Desk
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand (fees may apply), 50.0 USD
  • Double Room with Balcony and Ocean View
    • Room size (sqm): 40
    • Number of bedrooms: 1
    • Shower
    • Bathtub
    • Hairdryer
    • Bathrobes
    • Telephone in the bathroom
    • Wi-fi
    • Internet access (fees may apply), 15.0 USD
    • Direct dial telephone
    • TV
    • Cable TV
    • Radio
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wake-up service
    • Turndown service
    • Desk
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand (fees may apply), 50.0 USD
  • Suite - King Bed Ocean Front with Balcony/Terrace
    • Ironing set
    • Radio
    • Shower
    • Bathroom
    • Balcony/Terrace
    • TV
    • Fridge
    • Number of bedrooms: 1
    • Hairdryer
    • Bathrobes
    • Wi-fi
    • Direct dial telephone
    • Cable TV
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Safe
    • Desk
    • Extra beds on demand
    • Cot on demand
  • Suite - Ocean Front King Bed with Balcony
    • Room size (sqm): 80
    • Living room: 1
    • Bathroom: 2
    • Number of bedrooms: 1
    • Shower
    • Bathtub
    • Hairdryer
    • Bathrobes
    • Telephone in the bathroom
    • Wi-fi
    • Internet access (fees may apply), 15.0 USD
    • Direct dial telephone
    • TV
    • Cable TV
    • Radio
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wake-up service
    • Turndown service
    • Desk
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand (fees may apply), 50.0 USD
  • Suite - Ocean Front One Bedroom with Balcony
    • Room size (sqm): 80
    • Bathroom: 2
    • Living room: 1
    • Number of bedrooms: 1
    • Shower
    • Bathtub
    • Hairdryer
    • Bathrobes
    • Telephone in the bathroom
    • Wi-fi
    • Internet access (fees may apply), 15.0 USD
    • Direct dial telephone
    • TV
    • Cable TV
    • Radio
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wake-up service
    • Turndown service
    • Desk
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand (fees may apply), 50.0 USD
  • Twin Room - Ocean Front with Balcony
    • Ironing set
    • Bathroom: 1
    • Room size (sqm): 40
    • Number of bedrooms: 1
    • Shower
    • Bathtub
    • Hairdryer
    • Bathrobes
    • Telephone in the bathroom
    • Wi-fi
    • Internet access (fees may apply), 15.0 USD
    • Direct dial telephone
    • TV
    • Cable TV
    • Radio
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wake-up service
    • Turndown service
    • Desk
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand (fees may apply), 50.0 USD
  • Twin Room with Balcony and Ocean View
    • Room size (sqm): 40
    • Ironing set
    • Bathroom: 1
    • Number of bedrooms: 1
    • Shower
    • Bathtub
    • Hairdryer
    • Bathrobes
    • Telephone in the bathroom
    • Wi-fi
    • Internet access (fees may apply), 15.0 USD
    • Direct dial telephone
    • TV
    • Cable TV
    • Radio
    • Pay movies
    • Alarm clock
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wake-up service
    • Turndown service
    • Desk
    • Smoke detector
    • Housekeeping
    • Extra beds on demand
    • Cot on demand (fees may apply), 50.0 USD

Questions and Answers about The Ritz-Carlton, Cancun

If you can’t find what you’re looking for or if you have a question about this specific hotel, please get in touch via the Add a Question button below. Our knowledgeable team will aim to respond to your question within 72 hours. In the meantime, previously asked questions can be found below and answers to some of the most commonly asked questions can be found on our FAQs page.

0 Questions | 0 Answers
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