Moon Palace Cancun in Cancun, Mexico

Guests love...

  • Excellent

    Family Hotel

  • Excellent

    Resort Hotel

  • Good

    Beach Hotel

  • Great

    Wellness Hotel

What guests say...

  • Vibe 4.5
    269 reviews
    ‘Awesome vibe’
  • Amenities 4.5
    435 reviews
    ‘Great amenities’
  • Location 4.3
    490 reviews
    ‘Great location’
  • Service 4.2
    1202 reviews
    ‘Fantastic service’
  • WiFi 4.2
    9 reviews
    ‘Good internet service’

Good to know...

  • Nice building
  • Pleasant hotel grounds
  • Friendly atmosphere

When to go

(°C) Avg. High Temp

graph comparing fluctuations of price and temperature for Cancun

Moon Palace Cancun

  • On the beach
  • 7 swimming pools
  • 14 restaurants
  • Luxury spa
  • Low Deposit Options Available
  • Monthly Payments
TripAdvisor Traveller rating:
25459 reviews

Set on the pure white sands of an idyllic Cancun beach, the Moon Palace Cancun hotel is the ultimate in luxury. With state-of-the-art accommodation, 14 restaurants, an... ... Continue reading

‘Great room. Great location. Fantastic service. Awesome vibe. Good internet service. Great amenities.’
Moon Palace Cancun in Cancun, Mexico

Set on the pure white sands of an idyllic Cancun beach, the Moon Palace Cancun hotel is the ultimate in luxury. With state-of-the-art accommodation, 14 restaurants, and a world-class spa that has 39 treatment rooms, the Moon Palace Resort really is a little piece of heaven on earth.

The Moon Palace boasts 7 sparkling swimming pools, dotted with little bridges and islands, sun loungers and palm trees. With a number of swim-up bars, plus pool-side dining, you could spend days just swimming and sunbathing.

Children are well-catered for here – don’t be surprised if you barely see them during your holiday! They’ll love the kids’ club, the pools, and ‘Flowrider’ – an incredible surf simulator which pumps thousands of gallons of water into a two-lane wave pool. Teenagers get their own lounge too, with games, TV and all the ice cream they can eat.

The golf course that gives the resort its name has 27 holes and is beautifully landscaped, so for the aspiring Rory McIlroys out there, you can swing to your heart’s content.

An impressive number of restaurants promises to satisfy all your gourmet yearnings. Just choose between Mexican, American, Italian, and Asian dishes (plus vegetarian and kids’ options). The hotel bars are as diverse as the restaurants, offering quality drinks and live music performances to enjoy while you sit back and drink in the beautiful Mexican sunset. Whether it’s a romantic break for two, or an escape for the whole family, a holiday at the Moon Palace Resort is guaranteed to be unforgettable.

Facilities

  • 4 swim-up bars + 10 additional bars (pool bar, lobby bar, sunrise lounge, disco bar...)
  • 6 tennis courts
  • 6 whirlpools
  • 8 outdoor swimming pools
  • 15 restaurants including international, Caribbean, Italian, Mexican, Japanese/Oriental, Cajun and steakhouse
  • 18-hole mini-golf
  • 24-hour room service
  • 27-hole golf course
  • Beauty salon
  • Dolphinarium with the opportunity to swim and interact with dolphins
  • Snorkelling and scuba-diving
  • Spa with 39 treatment rooms, massages, bath therapies, facials and body scrubs
  • WiFi

For children:

  • Kids' club (4-12yrs)
  • Kids' pool with splash park
  • Playroom
  • Teens' lounge (12-17yrs) with arcade games, games consoles, pool table, air hockey table, disco and bar serving soft drinks and snacks

Children

  • Babysitting service (fees may apply)
  • Children playground
  • Kids’ club

Pool and wellness

  • Fitness centre Hammam Hot tub/jacuzzi Massage (Additional charge) Outdoor pool Sauna Solarium Spa and wellness centre (Additional charge) Swimming pool

Sports and leisure

  • Aerobics
  • Basketball
  • Beach Volleyball
  • Billiards/Snooker
  • Children's Entertainment
  • Children's Pool
  • Darts
  • Entertainment Programme
  • Golf
  • Gym
  • Indoor Pool
  • Jacuzzi
  • Massage
  • Minigolf
  • Outdoor Pool(s)
  • Sauna
  • Steam bath
  • Sun terrace
  • Swimming Pool
  • Table Tennis
  • Tanning Studio/Solarium
  • Tennis

Activities

  • Bicycle rental
  • Billiards
  • Children's playground
  • Cycling
  • Diving
  • Entertainment staff
  • Fitness centre
  • Games room
  • Golf course (within 3 km)
  • Hammam
  • Jacuzzi
  • Massage
  • Mini golf
  • Nightclub
  • Sauna
  • Solarium
  • Spa and wellness centre
  • Table tennis
  • Tennis court
  • Water sport facilities (on site)

Leisure

  • Private pool: 10
  • Private beach area
  • Sun loungers
  • Parasols
  • WaterSlides
  • Steam bath
  • Solarium
  • Massage (fees may apply)
  • Spa treatments (fees may apply)
  • Spa centre (fees may apply)

Food and Drink

  • Bar Breakfast in the room Restaurant (à la carte and buffet)* Snack bar

Other Information

  • 24hr Reception ATM/cash machine on site Concierge service Currency exchange Dry cleaning (Additional charge) Free Parking nearby Ironing service (Additional charge) Laundry (Additional charge) Luggage storage Pets are not allowed Ticket service* Tour desk

Entertainment

  • Babysitting/child services (Additional charge)

Other facilities

  • Garden
  • Outdoor pool
  • Sun terrace
  • Terrace

All Inclusive

Meals:

  • Breakfast, Buffet; International.
  • Lunch, Buffet; International.
  • Dinner, Buffet; A la Carte.
  • Snacks, Unlimited.
  • Room Service (24 hrs).

Drinks:

  • Restaurant (15 restaurants ).
  • Mini Bar, Unlimited (Filled every other day).
  • Bar (12 Bars).
  • Locally produced Alcohol; Locally produced non Alcohol; Imported Alcohol; Imported non Alcohol; Premium brands; International, Wine; Spirits.

Points of interest

  • Cancun Airport - 1 hours 0 minutes

Payment Options

Payment options accepted:

We do not charge a fee to our customers to use a credit or debit card.

To make booking a cheap holiday at Moon Palace Cancun in Cancun easier for you, we provide a range of different payment options. To find out if you can book Moon Palace Cancun with a low deposit holiday option or to check if you can grab a last minute holiday deal, please click the "Price and Availability" button above.

Hotel address : Carretera Cancun-Chetumal 340KM, Cancun, Mexico, 77500

Please wait while we load the map for Moon Palace Cancun

Room details are not available yet. You'll be able to see them later in your booking journey.

Questions and Answers about Moon Palace Cancun

If you can’t find what you’re looking for or if you have a question about this specific hotel, please get in touch via the Add a Question button below. Our knowledgeable team will aim to respond to your question within 72 hours. In the meantime, previously asked questions can be found below and answers to some of the most commonly asked questions can be found on our FAQs page.

12 Questions | 17 Answers

Hi, the hotel has a kids pool with splash park but these are only small slides. Regards

Added 3 weeks, 2 days ago.

By Jon, loveholidays.com team member

Rate Answer:

Answer

Hello,
Unfortunately we do not have the information to be able to answer your question. If you contact the hotel directly they will be able to advise. Regards

Added 3 weeks, 5 days ago.

By Leanne, loveholidays.com team member

Rate Answer:

Hi, as the gold is charged locally we are unable to provide you with this information. If you email the hotel directly they will be able to advise you on this. Regards

Added 3 weeks, 3 days ago.

By Jon, loveholidays.com team member

Rate Answer:

Answer

Hi, the resort credit is given to you when you check in, this can be used on spa treatments, golf, tours and other experiences that the hotel provides. Regards

Added 3 weeks, 6 days ago.

By Jon, loveholidays.com team member

Rate Answer:

Answer

Hello, If you use the following link you will be able to see the location of the nearest bars/restaurants. https://www.google.co.uk/maps/place/Moon+Palace+Golf+%26+Spa+Resort/@20.9833067,-86.8368294,16z/data=!4m7!3m6!1s0x0:0xa7daf8531476b25e!5m1!1s2018-04-22!8m2!3d20.9874037!4d-86.8402626 Regards

Added 3 months ago.

By Leanne, loveholidays.com team member

Rate Answer:

Hi, there are bars outside of the complex in the main town of Cancun. They are not within walking distance but there is transport you can get. Regards

Added 3 months ago.

By Jon, loveholidays.com team member

Rate Answer:

Answer

Hi Jackie, Pool towels are provided for guest use. Regards

Added 2 years ago.

By Leanne, loveholidays.com team member

Rate Answer:

Answer

Hi Samantha
Yes Moon Palace do weddings, my friend recently got married here Ill drop you an email
regards

Added 2 years, 4 months ago.

By Karen.Blackburn, loveholidays.com team member

Rate Answer:

Answer

Hi there, You c an use your Free Resort Credit towards green fees or you can forfeit the whole amount of your resort credit for Unlimited Golf which includes Unlimited rounds of golf, transport to and from the course, balls for practice and food and drink on the course and in the club house. You do have to pay a $38 per round per person cart fee which you cant use the credit for. Below is the latest pricing information we have should you not want to take the Unlimited golf offer, please be aware that prices are subject to change.
Green Fees (18 holes) Includes shared Cart $303.00
Junior Fee 12 years and younger $67.00
Twilight Fee After 2:30pm Shared Cart $178.00
Extra Rider Shared cart, snacks & beverages $35.00
Club Rentals Callaway Diablo $53.00
Range Balls Large bag (50 balls $5.00 / Small bag (25 balls) $3.00
Bag Storage Per night $2.00
Per week $10.00
Caddy fee Optional, per Group $30.00
Lessons Per hour, per person $45.00
Kind Regards

Added 2 years, 4 months ago.

By Gemma.Larder, loveholidays.com team member

Rate Answer:

Answer

Hi Teresa, I wouldn’t say there is a mosquito problem as such but at certain times of the year there is a risk of a bite or two. Kind regards

Added 2 years, 4 months ago.

By Gemma.Larder, loveholidays.com team member

Rate Answer:

Answer

Hi Mike, The Moon Palace resort is a big one so whilst you can get around on foot it is much easier to do by cart. You can use your resort credit against green fees and the cart can be used on the course. Kind regards

Added 2 years, 4 months ago.

By Gemma.Larder, loveholidays.com team member

Rate Answer:

Answer

They actually hold a casino night at the hotel, thanks Esther

Added 3 years, 1 month ago.

By Esther, loveholidays.com team member

Rate Answer:

There are three large casinos in Cancun all are easily accessible by taxi from the Moon Palace.

Added 3 years, 1 month ago.

By Lisa.Weldon, loveholidays.com team member

Rate Answer:

Answer

Sign up to our Newsletter!
Sign up to our emails to hear about our amazing deals!