Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

Will the hotel facilities be on offer all year round?

Sometimes – and particularly at the beginning and end of the season – certain facilities may be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests or low occupancy (outdoor water slides, for example). Some advertised activities or facilities, for example water-sports, may not be available all year round.

You may find details of this in the accommodation description on the hotels information page; if you have particular questions on the hotel facilities then you are welcome to contact us and we will contact the hotel on your behalf.

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