Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

Why doesn’t the hotel know who I am?

We book the majority of our hotels through our trusted local partners to ensure you always get top service and the best deals at the most attractive prices.

Once we’ve confirmed your booking, your name and details may not be passed to the hotel until later on - closer to the time of travel. So, please don’t be alarmed if you’ve tried to contact your hotel and they don’t recognise your booking as this is standard practice and not a cause for any concern. You can simply look forward to your stay!

If you do need to contact the hotel for any reason, then please do so a few days before arrival.