Frequently Asked Questions

I haven't travelled yet

What should I do if my baggage is stolen, lost or damaged?

In the unlikely event that this should happen to you, you must remember to report any lost or damaged baggage straight away to the airline at your arrival airport. The representative will give you a PIR form (property irregularity report) to complete which you should then hold on to for insurance purposes.

Should you lose any baggage or property on your transfer, please contact the local number on your transfer voucher to discuss this with them directly.

Any stolen property should be reported to the airport/hotel/transfer company directly, and you should contact the local police for assistance should this be the case.