Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

What is ATOL and what does this mean for me?

As an online Travel Agent, all our flight plus hotel holiday bookings are financially protected by an Air Travel Organisers Licence (ATOL) scheme. If an operator such as the airline fails, then the ATOL scheme makes sure that customers don't lose their money or find themselves stranded abroad. Every part of your flight plus hotel booking is financially protected by the ATOL scheme.

Our ATOL number is 10989. For more information regarding the ATOL scheme and what it covers, visit the CAA website.

The ATOL scheme does not encompass hotel only bookings that DO NOT include a flight.

You will receive an ATOL Certificate after the booking has been processed and confirmed. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

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