Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

How do I find out about visa and tax information?

Do I need a visa and how do I apply for one?

Visa requirements differ between countries.

We recommend you always look at the Foreign Travel Advice section of the Foreign & Commonwealth Office website prior to booking and travelling abroad: to check general visa, passport, health and safety information prior to booking.

We also recommend that you consult your destination's embassy website for further information.

It is your responsibility to make sure you arrange your visa and that you have the correct documentation to allow entry, and travel to and from, the country you are visiting.

City and Tourist Tax: Certain countries/cities impose additional taxes and charges such as tourist or city tax or compulsory resort fees. These additional fees are payable directly to your accommodation and is for maintenance of local facilities and services. These taxes cannot always be collected by us or your Service Providers in advance. You are wholly responsible for paying these taxes and charges locally prior to check out and they are subject to change by pronouncement of overseas governments. Unless otherwise stated, they are not included in your booking. We have no liability to you for these taxes or charges.

For more information about tourist and city taxes, please click here and select the relevant country.