Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

Passport and API information


API stands for Advance Passenger Information. It is one way which airlines describe that you need to provide your passport information for your booking. Most airlines now allow you to update this information on their websites, and if you cannot do so online then you can call them to update these details. This information is requested before travel, as part of the security measures in place to enhance and reinforce border controls and security.

You will need to submit your Advance Passenger Information (API) before travelling if your airline requires online check in. This information can also be called APIS, Secure Flight or e-Borders. You will receive an email directly from your airline requesting this information with instructions on how to do this.

For ticketless airlines this information will be taken from you at the airport on the day of your departure, therefore there is no requirement for you to submit your API details beforehand. Ticketless airlines include:

  • Avro
  • FlyBe
  • FlyThomascook
  • Olympic Flights
  • Norwegian
  • Teleticket Flights
  • Thomson
  • Vueling

All the other information you need when travelling within Europe will be contained in your booking documents. You don’t need an e-visa or any additional information when travelling within Europe.

Useful Information

When submitting your API details, your airline will require the following information:

  • Full name (as it appears on your passport)
  • Gender
  • Date of birth
  • Nationality
  • Type of document
  • Passport or travel document number
  • Travel document country of issue
  • Travel document expiry date
    If you are travelling outside of Europe, you will also need to provide:
  • Country of residence
  • First night address in the destination you are travelling to

Please be careful when submitting your API. Incorrect or incomplete data may result in your journey being delayed, either at check-in or immigration. We cannot accept responsibility for inaccurate or incomplete data - if you are unable to travel as a result of this, no refunds will be issued.

Passport Information

You can renew or replace your adult passport up to 9 months before your current one runs out, but it will take at least 3 weeks to get your passport via the post and can take longer between April and September. Apply early whenever you can.

Some countries will require you to have a valid passport for 6 months after your return date. This does vary from country to country and can be checked on the following websites:

What are the passport requirements for travelling to the EU after 29th March 2019?

The UK government recommends that travellers going to the EU after 29 March 2019 have a minimum of six months left on their passport, and is also advising that any extra months which have been added to a 10-year passport will not be valid.

The Passport Office has released a toolkit and customer Q&A to help make customers aware about passport validity changes in the event that the UK leaves the EU without a deal on 29 March 2019, passport checker tool.

This applies to adult and child passports travelling to countries in the Schengen area (find a full list here). For other European countries, please do check their specific requirements.

UK Customers: Foreign Commonwealth Office.

Irish Customers: Department of Foreign Affairs and Trade website.