Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

Medication in the UAE

The UAE Ministry of Health and Prevention recently launched an optional electronic service for travelers who need to carry controlled and psychotropic medicines and wish to avoid processing at the airport. His Excellency Dr. Amin Hussein Al Amiri, Assistant Undersecretary for Public Health Policy and Licensing, said: “Such services are available in many developed countries across the world and the approval requirements have been in existence in the UAE for more than 20 years, but was previously done through email or upon arrival at the airport. The only change now is that this service is also available fully electronically for those who seek to leverage the convenience, it is not mandatory and travelers will continue to have the option of declaring these medicines and sharing the related medical reports with customs upon arrival to the UAE.”