Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

I am on holiday and I have booked Thomas Cook flights

Thomas Cook has announced that it has entered administration, and this will affect any customers currently on holiday who have a Thomas Cook flight on their loveholidays booking.


The government has stated that it will not leave customers stranded overseas and that it will be repatriating customers back to the UK. It is most likely that the Civil Aviation Authority (CAA) may have already organised your return flights.

The quickest way to check this is to carefully review the CAA’s dedicated website, https://thomascook.caa.co.uk/customers/if-you-are-currently-abroad/ and any other communication from them for information on your return flight.

Please see information regarding package rights in this scenario https://www.loveholidays.com/about-us/package-rights-on-holiday-tc.html

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