Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

How do you decide which star rating to give each of the hotels on your site?

The question of star ratings is a difficult one for anyone in the travel business. Unlike other hard facts, such as the existence of a pool or the proximity of the beach, there appears to be no universally recognised standard between countries.

This leaves us with the option of using official ratings (i.e. those awarded by the tourist body of the country in question) or using a rating awarded by an accommodation supplier.

We do not use the first option since standards vary so much from country to country, and in any case an official rating is still only a matter of local opinion. On balance, we believe that the second option gives the customer the best chance to compare accommodation across countries.