Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

How do I contact you?

Our customer services team is available to answer queries, discuss amendments and add extras to your existing booking. Please click here for our 'Contact Us' page with all the below departments and contact details that you may need.

Our customer service opening hours are 9am to 5pm, 7 days a week.

Please refer to our Contact Us page to confirm any change in hours for any Bank Holidays or over the Christmas Period.

If you need to speak with our In Resort team whilst you are on holiday, please click here for the relevent contact information.

If you wish to add extras or amend your booking, please log on to your booking using Manage My Booking and you can make these requests via email.