Frequently Asked Questions

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How do I contact you if I have a problem whilst on holiday?

If you have an emergency whilst you are on holiday and need to speak with our In Resort team, please click here to call us on (+44) 203 870 6830 from a smart phone and our team will do all we can to assist.

Alternatively, you can email our In Resort team here.

Our In Resort team is open from 9am - midnight GMT, 7 days a week.