Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

How do I contact you if I have a problem whilst on holiday?

If you have an emergency whilst you are on holiday and need to speak with our In Resort team, please click here to call us on (+44) 203 870 6830 from a smart phone and our team will do all we can to assist.

Alternatively, you can email our In Resort team here.

Our In Resort team is open 24/7.