You can rest assured we've always got you covered - in fact, we are on hand to help 24 hours a day, 7 days a week.

If you have an emergency whilst you are on holiday and need to speak with our In-Resort team, please click here to call us on (+44) 203 870 6830 from a smart phone and our friendly team will do all we can to assist.

If your query relates to an issue with your hotel, please speak to your reception first to allow them to resolve any problems you may be experiencing.

Please note that if you are on holiday now and need assistance, it is essential that you call us on the number listed in your booking documentation.