Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

How do I add special assistance to my booking?

Please always ensure that if you have any special requirements especially for any passengers with reduced mobility that you speak to us before making your booking, to ensure that any needs you might have can be requested with your service provider.

If you require special assistance at the airport, it is always best that you contact the airline to discuss this directly, as questions asked will likely involve personal information and queries specific to how they will be able to support any needs you might have.

When you contact your airline you will need the airline reference as provided on your booking confirmation email. Your airline will not recognise your LVE or LOV reference as they will only be able to use their own reference.

*please note that if you are booked with the following airlines then you need to contact loveholidays via Manage My Booking (see below) with as much information as possible so that we can do this on your behalf:

  • Gold Medal
  • Olympic
  • TUI
  • Travel2
  • We kindly ask that you read the descriptions for the accommodation carefully during the booking process to help you select the right place to stay. For example, the location of the hotel may or may not be appropriate if you have walking difficulties.

    You can request assistance for your accommodation, transfer and for information on your airline’s procedure by logging in to our easy-to-use 'Manage My Booking' tool with your LVE or LOV reference number (for example LVE-112233 or LOV-445566) and lead passenger's name.