Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

How can I make a complaint?

In the unlikely event that you have reason to complain, we offer the following information and procedure for lodging your dissatisfaction with our Customer Relations team.

If you have any comments or wish to register a formal complaint please provide full details of your complaint and your LOV reference number so that we can begin an investigation.


Alternatively you can write to us at our postal address below.

Brooklands House
58, Marlborough Road
Lancing Business Park
BN15 8AF

Please ensure any post you send us is adequately stamped. Where postage has been underpaid the letter will not reach us.

Please note:We are an agent for our suppliers and may need to approach third parties for information before we can provide you with a full response. This can sometimes take up to 28 days in line with ABTA guidelines.