Frequently Asked Questions

I haven't travelled yet

Do I need an accommodation voucher to check-in at my hotel?

All holidays booked with us do not require a separate accommodation voucher upon check-in at the hotel - you will just need to show your booking confirmation.

All flight+hotel holidays booked with us do require a separate accommodation voucher upon check-in at the hotel - you will have received this via email along with your booking confirmation.

However, this is with the exception of Somewhere2Stay - if you have booked a flight+hotel holiday with this tour provider you will just need to show your booking confirmation upon hotel check-in.

You can view all your travel documents online by logging in to our easy-to-use 'Manage My Booking' tool with your LVE or LOV reference number and lead passenger's name. You can find that number on your booking confirmation email once you have received it - you cannot use Manage My Booking before your holiday has been fully confirmed for you.