Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

I have booked Thomas Cook flights, what happens now?

Thomas Cook has announced that it has entered administration, and this will affect any customers who have a Thomas Cook flight on their loveholidays booking.

In order to help as many customers as possible we are going to work through bookings in departure date order starting with those due to depart in September 2019.

We will be contacting all affected customers by email in the first instance and will be trying to source alternative flights where possible to try and enable as many customers to go on holiday as possible.
If an alternative flight can not be sourced, we may have to cancel your booking and offer a refund

Please see information regarding package rights in this scenario https://www.loveholidays.com/about-us/package-rights-general-info-tc.html

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