Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to.

How do I cancel my booking and what will the charges be?

If you wish to cancel your booking, please log on to our handy Manage My Booking tool. You will need your LOV reference and the lead passenger's name to log in.

In Manage My Booking you can generate a cancellation quote that lays out what costs will be incurred if you cancel your booking with us. It also details any monies that will be refunded to you.

Cancelling a booking with multiple Service Providers is complicated, and as such we charge an administration fee to cover the cost of processing cancellation requests as confirmed in our booking terms and conditions. Our cancellation fee is up to £75 for flight and hotel bookings, and up to £25 for a hotel-only booking.

Cancellation is always subject to fees from your Service Providers, and these are as follows:


Flights are non-refundable from the point of booking and therefore the cost of your flight cannot be refunded.


Whilst some hotels can be cancelled at no additional cost, some may charge a partial cancellation fee; others can charge in full. If you selected a non-refundable room at the time of booking, then there will be no refund due when cancelling.

Other products / ancillaries:

Transfers are non-refundable from the point of booking

Ancillaries such as car hire, and airport parking will be dependent on the Service Provider