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Frequently Asked Questions
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How do I get my pick up time for my transfer?
What happens in the event of an air traffic control strike?
Flight Delays and Cancellations
How do I contact you if I have a problem whilst on holiday?
What happens to my holiday if there is a Weather Warning?
What is The Package Travel Directive and how does it affect me?
Do I need an accommodation voucher to check-in at my hotel?
How do I log in to Manage My Booking?
How do I contact you?
Will there be a holiday representative at my hotel?
Where can I find a copy of your Privacy Policy?
You've issued me a refund - how long will it take to get back to my account?
If I book with you, how financially protected is my holiday?
What is ATOL and what does this mean for me?
Can I upgrade my room or board basis when I arrive?
Dubai holidays during Ramadan
What should I do if my baggage is stolen, lost or damaged?
What time do I need to check out of my room?
Will the hotel facilities be on offer all year round?
