Frequently Asked Questions
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How do I get my pick up time for my transfer?
How can I find out if it is safe to travel to a particular country?
What Happens In The Event Of An Air Traffic Control Strike?
How do I add special assistance to my booking?
Where can I find a copy of your Booking Conditions?
What is The Package Travel Directive and how does it affect me?
What happens to my holiday if there is a Weather Warning?
Flight Delays and Cancellations
What are my rights if there is a flight change on my booking?
How do I contact you if I have a problem whilst on holiday?
How can I book a holiday on your site?
How do I know I have successfully booked my holiday with you?
What is my booking reference number?
I’ve had an email to say that my hotel is no longer available, why is this?
How do I add a bag or change my hold baggage allowance on my booking?
What deposit and payment options do you offer when booking online or by phone?
When do I receive my confirmation email?
Do I need an accommodation voucher to check-in at my hotel?
How do I log in to Manage My Booking?
Can I make a change to my booking?
How do I check in for my flight?
Do I need to check in and get boarding passes for my flight?
Passport and API information
What is the baggage allowance for my flight?
It's been over 72 hours and I've not had my booking confirmation - why is this?
How do I contact you?
Will there be a holiday representative at my hotel?
Which airport terminal will I be flying from?
How do I find out about visa and tax information?
How can I make a complaint?
How do I cancel my booking and what will the charges be?
I've got a new payment card - how do I change the details with you?
You've issued me a refund - how long will it take to get back to my account?
Is it possible to change a name on my booking?
What payment methods do you accept when booking by phone and online?
I am pregnant, can I still fly?
Should I confirm my flight times before I travel?
Can we buy travel insurance through loveholidays?
Can I make a booking on behalf of someone else?
What do different board basis include?
When do I get my documents/paperwork?
What will I have to pay to change to my booking?
How do I make a payment for my booking?
How do I enter my promocode / voucher code?
How do I pre-book seats on my flight?
What is ATOL and what does this mean for me?
What is ABTA and what does this mean for me?
If I book with you, how financially protected is my holiday?
What are the different transfer options that we can book with you?
Can I make an accommodation only booking on your site?
Will the hotel facilities be on offer all year round?
What is the difference between studios, apartments and villas?
How do you decide which hotels to recommend on your site?
How do you decide which star rating to give each of the hotels on your site?
What should I do if my baggage is stolen, lost or damaged?
Are there any additional charges when booking online?
What have you done to ensure your website is secure?
Are flight meals included?
Do my children need their own passports?
Will transfers be included with my holiday booking?
What age ranges define Senior Citizens, Adults, Children and Infants?
Can I book a holiday less than 2 days in advance?
What time do I need to check out of my room?
How can I book multiple rooms for my holiday?
How can I book flight extras, for example, a seat with extra leg room or an in-flight meal?
Can I upgrade my room or board basis when I arrive?
How do I change my contact details with you?
What is your Price Match Guarantee?
Dubai holidays during Ramadan
What are the travel insurance terms of business?
What is a tourist or city tax?