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Frequently Asked Questions
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FAQ search - Ask your question below
How do I get my pick up time for my transfer?
How can I find out if it is safe to travel to a particular country?
How will Brexit affect my holiday?
What happens in the event of an air traffic control strike?
How do I add special assistance to my booking?
What is The Package Travel Directive and how does it affect me?
What are my rights if there is a flight change on my booking?
How do I contact you if I have a problem whilst on holiday?
What happens to my holiday if there is a Weather Warning?
Flight Delays and Cancellations
Where can I find a copy of your Booking Conditions?
How do I know I have successfully booked my holiday with you?
How can I book a holiday on your site?
Primera Air - Administration
How do I log in to Manage My Booking?
I’ve had an email to say that my hotel is no longer available, why is this?
Passport and API information
Do I need to check in and get boarding passes for my flight?
How do I check in for my flight?
Can I make a change to my booking?
What is my booking reference number?
Do I need an accommodation voucher to check-in at my hotel?
When do I receive my confirmation email?
What deposit and payment options do you offer when booking online or by phone?
How do I add a bag or change my hold baggage allowance on my booking?
It's been over 72 hours and I've not had my booking confirmation - why is this?
Which airport terminal will I be flying from?
How do I find out about visa and tax information?
Will there be a holiday representative at my hotel?
How do I contact you?
What is the baggage allowance for my flight?
You've issued me a refund - how long will it take to get back to my account?
How do I cancel my booking and what will the charges be?
How can I make a complaint?
I've got a new payment card - how do I change the details with you?
What do different board basis include?
Can I make a booking on behalf of someone else?
Can we buy travel insurance through loveholidays?
Should I confirm my flight times before I travel?
I am pregnant, can I still fly?
What payment methods do you accept when booking by phone and online?
Is it possible to change a name on my booking?
When do I get my documents/paperwork?
What will I have to pay to change to my booking?
Medication in the UAE
How do I make a payment for my booking?
How do I enter my promocode / voucher code?
How do I pre-book seats on my flight?
What is ATOL and what does this mean for me?
What is ABTA and what does this mean for me?
If I book with you, how financially protected is my holiday?
What is my cabin baggage allowance with Ryanair?
What are the different transfer options that we can book with you?
Turkey - e-Visa Requirement Update 22.10.18
What time do I need to check out of my room?
Can I upgrade my room or board basis when I arrive?
How do I change my contact details with you?
What is a tourist or city tax?
Dubai holidays during Ramadan
What is your Price Match Guarantee?
How can I book flight extras, for example, a seat with extra leg room or an in-flight meal?
How can I book multiple rooms for my holiday?
Can I book a holiday less than 2 days in advance?
What age ranges define Senior Citizens, Adults, Children and Infants?
Will transfers be included with my holiday booking?
Do my children need their own passports?
Are flight meals included?
What have you done to ensure your website is secure?
Are there any additional charges when booking online?
What should I do if my baggage is stolen, lost or damaged?
How do you decide which star rating to give each of the hotels on your site?
How do you decide which hotels to recommend on your site?
What is the difference between studios, apartments and villas?
Will the hotel facilities be on offer all year round?
Can I make an accommodation only booking on your site?