About Us

How can we help you?


We want to ensure you have everything you need to have a fantastic holiday, so we’ve tried to make it as easy as possible for you to get in contact with us.


Manage My Booking

You can manage you booking online using our Manage My Booking service, where you can:

  • View your booking online
  • Make payments and amend your future payment dates
  • View and print travel documents & vouchers
  • Make changes to your booking such as picking a new hotel, updating your contact details or requesting a full change to your booking including name changes
  • Requesting and confirming booking cancellations.
  • Update your API (Advanced Passenger Information)
  • See instructions how to Check-in for your flight


Have you checked our FAQs section?

You can find quick answers to most of your questions in our FAQs section, some of the most popular questions are listed below. 

To make a new booking

If you would like to speak to a member of our sales team, please call us, we will be happy to help.

Phone:0203 897 1185

Sales Opening Times 

  • Monday to Friday 8am to 11pm
  • Saturday and Sunday 9am to 10pm
  • Bank Holidays 9am to 10pm



Contact by Phone 

Most queries can be submitted by logging into Manage My Booking but if you need to speak to an advisor, then please call us on the number below:

UK Customers Phone: 01903 258 288

Ireland Customers Phone: (01) 513 8700

Customer Service Opening Times:

  • Monday to Sunday 9am to 5pm


Need assistance whilst you’re on holiday?

If your query relates to an issue with your hotel, please speak to your reception first to allow them to resolve any problems you may be experiencing.

If your query relates to pick up times for your transfer, please follow the instructions on your documents to reconfirm with your transfer supplier.  You can download a copy of these using Manage My Booking.

The contact details below are only for customers whilst on holiday.  If you are not on holiday, please contact the general Customer Service numbers.  

Phone: 0044 (0) 203 870 6830

Email: inresort@loveholidays.com

Office opening times: 

  • Monday to Sunday 9am to 5pm

Outside of these hours please leave a voicemail confirming your booking reference and contact phone number, and we will get back to you as soon as possible.

After you have travelled

If you have any comments or wish to register a formal complaint, please provide full details of your complaint, your booking reference and any supporting evidence, so that we can begin an investigation.

Email: AfterYourHoliday@loveholidays.com

Alternatively, you can write to us at our postal address below.

Please note: We are an agent for our suppliers and may need to approach third parties for information before we can provide you with a full response. This can sometimes take up to 28 days.

Contact by Post

If you have any comments about any aspect of our service or about holidays we feature, please write to us at the address below:

Brooklands House
58, Marlborough Road
Lancing Business Park
BN15 8AF

Please ensure any post you send us is adequately stamped. Where postage has been underpaid the letter will not reach us.

For service of proceedings or official notifications, you should write to our company registered office address as follows:

The Legal & Compliance Department
4th Floor, The Triangle,
5-17 Hammersmith Grove
W6 0LG