New Bookings 0203 897 1185
We want to ensure you have everything you need to have a fantastic holiday, so we’ve tried to make it as easy as possible for you to get in contact with us.
You can manage you booking online using our Manage My Booking service, where you can:
Manage My Booking
You can find quick answers to most of your questions in our FAQs section, some of the most popular questions are listed below.
See all FAQs
If you would like to speak to a member of our sales team, please call us, we will be happy to help.
Phone:0203 897 1185
Sales Opening Times
Most queries can be submitted by logging into Manage My Booking but if you need to speak to an advisor, then please call us on the number below:
UK Customers Phone: 01903 258 288
Ireland Customers Phone: (01) 513 8700
Customer Service Opening Times:
If your query relates to an issue with your hotel, please speak to your reception first to allow them to resolve any problems you may be experiencing.
If your query relates to pick up times for your transfer, please follow the instructions on your documents to reconfirm with your transfer supplier. You can download a copy of these using Manage My Booking.
The number below is for emergencies only:
Phone: 0044 (0) 203 870 6830
Office opening times:
Outside of these hours please leave a voicemail confirming your booking reference and contact phone number, and we will get back to you as soon as possible.
If you have any comments or wish to register a formal complaint, please provide full details of your complaint, your booking reference and any supporting evidence, so that we can begin an investigation.
Alternatively, you can write to us at our postal address below.
Please note: We are an agent for our suppliers and may need to approach third parties for information before we can provide you with a full response. This can sometimes take up to 28 days.
If you have any comments about any aspect of our service or about holidays we feature, please write to us at the address below:
Please ensure any post you send us is adequately stamped. Where postage has been underpaid the letter will not reach us.
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Excellent customer service easy to use web site and all documents
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loveholidays acts as an agent in respect of all bookings made on our website or by telephone. For all bookings, your contract will be with the applicable Service Provider of your chosen Travel Service (who may be the principal or the agent of the principal) and loveholidays acts only as an agent on their behalf, except where we state to the contrary in the terms and conditions.
When you book certain flights or a package holiday with loveholidays.com, you can trust you are fully protected under the ATOL scheme. You will receive an ATOL Certificate confirming what is ATOL protected, where you can get information on what this means for you and who to contact if things go wrong. Please see our terms and conditions for more information, or for more information about financial protection and the ATOL scheme go to: www.caa.co.uk/atol-protection/.
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