At loveholidays we believe we have a responsibility to ensure that our business is conducted responsibly and in an ethical manner. We do not tolerate any form of slavery, servitude, human trafficking and/or child or forced labour within our organisation or partner organisations.
Structure and Business Model
Our operating group consists of our parent company, Want2bthere Limited and our trading company, We Love Holidays Limited (the “Group”).
Loveholidays is one of the fastest growing online travel agencies in the UK and has been recognised in the Sunday Times Fast Track 100. Loveholidays is ranked one of the top 10 ATOL holders by the Civil Aviation Authority.
Our service is to enable customers to quickly and easily book travel services with various third-party providers such as airlines, hotels and airport transfer providers (“Service Providers”). We serve nearly five-hundred thousand happy customers a year (2016/17) in the UK and Ireland.
The Group employs approximately 150 people across two sites: London and Lancing. There is also a small number of overseas Contractors.
Loveholidays acts as an agent in the booking process, facilitating customers to contract directly with their chosen Service Provider. When booking flights, we act as the agent for the consumer, unless we have an agency agreement in place with the airline. For hotel and transfer bookings, the Service Providers have appointed loveholidays to act on their behalf to offer customers their respective services. The customer therefore always has a contract directly with the Service Provider for the individual travel service.
Loveholidays is not a tour operator or package holiday organiser.
We have built close relationships with our key partners and ensure that expectations of business behaviour are clear and consistent with our policy aims.
Our Supply Chain
As detailed above, loveholidays acts only as an agent and as such, Service Providers provide their services directly to customers and not to loveholidays. However, as an ethical business, as far as possible we ensure that Service Providers are contractually obliged to comply with all their legal and regulatory obligations and share the aims of our Policies. Our team of purchasers and Contractors ensure each Service Provider is aware of our Policies and monitor their compliance.
The Group has implemented a number of policies to ensure the business is operating in a legal, ethical and consistent manner. Our policies include:
Each employee is aware of the above Policies and are regularly updated.
All employees go through a process of induction and as part of that induction, they receive information about our policies and procedures. Further training is provided to those staff in specialist or management roles and all employees have access to the Legal & Compliance officer for support.
Performance Monitoring & Reporting
The Group has appointed a Legal & Compliance officer to ensure the business is complying with our stated policies and investigate any concerns raised.
We encourage all our staff to report any concerns they have and reassure them that their comments will be taken seriously.
This statement will be updated annually and published on our website.
Approval of this Statement
The Group publishes this statement in compliance with section 54 of the Modern Slavery Act 2015 and constitutes our Group slavery and human trafficking statement for the current financial year.
This Statement has been approved by the Group’s board and will be reviewed annually.