If you were affected by Thomas Cook falling into administration, you can find the most up-to-date information here.
We want to ensure you have everything you need to have a fantastic holiday, so we've tried to make it as easy as possible for you to get in contact with us.
You can manage your booking online using our Manage My Booking service, where you can:
You can find quick answers to most of your questions in our FAQs section, some of the most popular questions are listed below.
If you would like to speak to a member of our sales team, please call us, we will be happy to help.
Phone: 0203 897 1185
Most queries can be resolved by logging into Manage My Booking, but if you need to speak to an advisor, then the lead passenger can call us:
UK customers phone: 01903 258 288
Ireland customers phone: (01) 513 8700
Please note we can only discuss information about a booking with the lead passenger.
Alternatively, you can get in touch with one of our friendly customer service advisors via live chat.
If your query relates to an issue with your hotel, please speak to your reception first to allow them to resolve any problems you may be experiencing.
If your query relates to pick up times for your transfer, please follow the instructions on your documents to reconfirm with your transfer supplier. You can download a copy of these using Manage My Booking.
Please note that if you are on holiday now and need assistance, it is essential that you call us on the number below.
Phone: 0044 (0) 203 870 6830
If you experience any difficulties getting through, leave a voicemail confirming your booking reference and contact phone number, and we will get back to you as soon as possible.
If you have any comments or wish to register a formal complaint, please provide full details of your complaint, your booking reference and any supporting evidence, so that we can begin an investigation.
Please do not use this email if you are on holiday now. If you are on holiday now and need assistance, it is essential that you call us on the number listed above so that we can help you.
Alternatively, you can write to us at our postal address below.
Please note: We are an agent for our suppliers and may need to approach third parties for information before we can provide you with a full response. This can sometimes take up to 28 days.
If you have any comments about any aspect of our service or about holidays we feature, please write to us at the address below:loveholidays
Please ensure any post you send us is adequately stamped. Where postage has been underpaid the letter will not reach us.
For service of proceedings or official notifications, you should write to our company registered office address as follows:The Legal & Compliance Department