Contact Us

If you were affected by Thomas Cook falling into administration, you can find the most up-to-date information here.

We want to ensure you have everything you need to have a fantastic holiday, so we've tried to make it as easy as possible for you to get in contact with us.

Manage My Booking

You can manage your booking online using our Manage My Booking service, where you can:

  • View the details of your booking including flights, hotel and transfers
  • Make payments and amend your future payment dates
  • View and print travel documents & vouchers
  • Change the passengers to your booking
  • Update your contact details
  • Make changes to your dates of travel and accommodation
  • Requesting and confirming booking cancellations.
  • Update your API (Advanced Passenger Information)
  • See instructions how to Check-in for your flight

Go to Manage My Booking

Have you checked our FAQs section?

You can find quick answers to most of your questions in our FAQs section, some of the most popular questions are listed below.

Search all our FAQs

To make a new booking

If you would like to speak to a member of our sales team, please call us, we will be happy to help.

Phone: 0203 897 1185

Sales opening times

  • Monday to Friday 8am to 11pm
  • Saturday 9am to 10pm
  • Sunday 9am to 10pm
  • Bank Holidays 10am to 6pm

Contact by phone

Most queries can be resolved by logging into Manage My Booking, but if you need to speak to an advisor, then the lead passenger can call us:

UK customers phone: 01903 258 288

Ireland customers phone: (01) 513 8700

Please note we can only discuss information about a booking with the lead passenger.

Phone line opening hours

  • Monday to Friday 9am to 5pm
  • Saturday and Sunday 9am to 5pm

Alternatively, you can get in touch with one of our friendly customer service advisors via live chat.

Live chat opening times

  • Monday to Sunday 9am to 7:30pm

Need assistance whilst you're on holiday?

If your query relates to an issue with your hotel, please speak to your reception first to allow them to resolve any problems you may be experiencing.

If your query relates to pick up times for your transfer, please follow the instructions on your documents to reconfirm with your transfer supplier. You can download a copy of these using Manage My Booking.

Please note that if you are on holiday now and need assistance, it is essential that you call us on the number below.  

Phone: 0044 (0) 203 870 6830

Our In-resort team is available 24/7

If you experience any difficulties getting through, leave a voicemail confirming your booking reference and contact phone number, and we will get back to you as soon as possible.

After you have travelled

If you have any comments or wish to register a formal complaint, please provide full details of your complaint, your booking reference and any supporting evidence, so that we can begin an investigation.

Please do not use this email if you are on holiday now. If you are on holiday now and need assistance, it is essential that you call us on the number listed above so that we can help you.

Email: AfterYourHoliday@loveholidays.com

Alternatively, you can write to us at our postal address below.

Please note: We are an agent for our suppliers and may need to approach third parties for information before we can provide you with a full response. This can sometimes take up to 28 days.

Contact by post

If you have any comments about any aspect of our service or about holidays we feature, please write to us at the address below:

loveholidays
Brooklands House
58 Marlborough Road
Lancing Business Park
Lancing
BN15 8AF

Please ensure any post you send us is adequately stamped. Where postage has been underpaid the letter will not reach us.

For service of proceedings or official notifications, you should write to our company registered office address as follows:

The Legal & Compliance Department
loveholidays
5th Floor
3 Shortlands
Hammersmith
London
W6 8DA