About Us

Agency Terms & Conditions

We recommend you always look at the Travel Advice section of the Foreign & Commonwealth Office website when travelling abroad: www.fco.gov.uk to check general visa, passport and health information. We also strongly advise that you take out travel insurance to cover your party

Except where otherwise specified, we, We Love Holidays Ltd t/a Loveholidays of The Triangle, 4th Floor, 5-17 Hammersmith Grove, Hammersmith, London, W6 0LG, act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase, including but not limited to hotels, flight plus hotel arrangements and package holidays (“Arrangements”) or for the acts or omissions of any supplier principal(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier principal(s) of the Arrangements in question (the ‘Supplier Principal’). When making your booking we will arrange for you to enter into a contract with the applicable Supplier Principal of the Arrangements. Your Booking Confirmation will detail your flight and accommodation providers and their Booking Conditions can be found below. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant Supplier Principal you contract with and you are advised to read both carefully prior to booking. The Supplier Principal’s terms and conditions may limit and/or exclude the Supplier Principal's liability to you. Copies of applicable conditions are available on request from us.

You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All Arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 but may constitute a ‘Flight-Plus’ for the purposes of the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012. In certain circumstances, we also act as your agent to help you to arrange individual holiday products.

All references to ‘packages’ and ‘package holidays’ on our website, marketing material or in these Agency Terms & Conditions means packages organised by third party Supplier Principals on whose behalf we act as an agent. Loveholidays does not organise or sell packages in its own name.

By making a booking with us, you agree that:-

  1. you have read the terms and conditions set out below and agree to be bound by them;

  2. you consent to our use of your information in accordance with our Privacy Policy; and

  3. you are over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions you declare that you and members of your party are of the appropriate age to purchase those services.

1. Booking and payment

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these Agency Terms & Conditions. In order to confirm your chosen Arrangements, you must pay a non-refundable deposit or full payment t as required by the Supplier Principal of the Arrangements in question. You must also pay all applicable insurance premiums and booking fees. Your booking is confirmed and a contract between you and the Supplier Principal will exist when we send you confirmation on their behalf. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. Unless otherwise specified, this will be automatically deducted from the same debit/credit card used to pay your deposit. If full payment is not received by the balance due date, we will notify the Supplier Principal who may cancel your booking and charge the cancellation fees set out in their booking conditions. If you have chosen the option to spread the cost, all instalments must be paid by the date specified at the time of making the booking. In the event of non-payment the booking may be cancelled – please refer to cancellation policy.

We accept payment by MasterCard, Visa, Maestro, American Express and PayPal.

Payment Handling Fees (card charges) are as follow:
Debit Cards = No Fee
Credit Cards = 2.5% per transaction. Please note that any credit card transaction fee is non-refundable.

Cards are accepted subject to security and fraud checks. For cards issued outside of the United Kingdom, your bank or card issuer may also apply a foreign transaction fee.

Payment for Flight-Plus Bookings Any money paid to us in respect of a booking covered by an ATOL is held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to our obligation to pay it to the ATOL Holder for so long as the ATOL Holder does not fail financially. If the ATOL Holder does fail financially, any money held at that time by us or subsequently accepted from the consumer by us, is and continues to be held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the ATOL Holder.

Please note that booking confirmation can take up to 72 hours to come through. A booking is only confirmed when you receive a booking summary with a booking reference number for each element (flight, transfer, hotel etc). If you receive your booking summary and the word FAILED is next to one or more of these elements, unfortunately those components have not been confirmed and require re-booking. In the unlikely event this occurs, our team will attempt to rebook the affected travel element at the same price. Unfortunately, however, there are times when the cost will have increased during this period of time. Any cost increases as a result of any failed bookings will need to be paid by you, as per your contract with each supplier principal.

2. Low deposit/Spread the Cost/Pay Monthly Payment Options

We will in some instances offer low deposit and instalment plan options for payment of your booking and you will be advised of the full details, including payment dates, at the time of booking.

Low Deposits: The initial low deposit is due per person and will be highlighted at the time of booking. Depending on the Arrangements you choose, the outstanding second deposit will automatically be deducted from the same credit/debit card used to pay the initial deposit and you will be informed of the due date before booking. In the event of cancellation before the due date of the second deposit, you will still remain liable for the full deposit. Deposits are applied to free child places, for both the initial and 2nd deposit instalment date. The amount paid will be adjusted from the final holiday balance so the child place is still allocated free.

Pay Monthly: Where you opt for the monthly payment plan, after payment of the deposit, the remaining balance will be taken in monthly instalments with the final payment being taken between 14 and 14 days before you leave, depending on the Arrangements chosen. In the event of cancellation after the second instalment, the company reserves the right to keep all payments made by you to date to cover administration charges.

If you would like to make changes or add extras to your booking, you will be asked to pay the additional associated charges (i.e. amendment charges) when the amendments are applied. Please note that amendment fees are non-refundable.

All payments will be automatically debited from the same credit/debit card used to pay the initial deposit. If you need to arrange for the remainder of the deposit to be collected from a different card, please notify us at least three working days before the due date to avoid payment being collected from the original card.

Spread the Cost and low deposit payment options are subject to availability and we reserve the right to end any such offers at any time without prior notice.

3. Flights

Low Cost/”No Frills” Flights Only When booking a “no frills” airline through our website you are entering into a contract directly with the airline concerned and you will be subject to their terms and conditions which you must refer to on the relevant airlines website. The airline will provide booking confirmation directly to you by e-mail and we will be unable to access or alter your booking. We will issue a confirmation invoice that details our charges for the use of this service. Please note that when you book direct with the flight provider your booking won’t usually be ATOL protected, unless it forms part of a Flight-Plus booked with us. Where necessary, supplier failure insurance may be added to your booking by us.
Charter flights When you book your flight through us, we act as agent for the charter flight provider who holds an ATOL. The contract will be between you and the charter flight provider.

4. Prices & Pricing Errors

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen Arrangements at the time of booking.

Loveholidays.com endeavours to ensure that all pricing and other information on its website is accurate. However, because of the sophisticated technology required, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case loveholidays.com shall reserve the right to cancel that contract and the customer will not have any liability to this regard. You must therefore ensure you check all details of your holiday at the time of booking.

Loveholidays.com will put its best endeavours to find and rectify any errors and omission as quickly as possible.

5. Online brochure content

Loveholidays.com displays a range of information throughout the booking process concerning the specifics of your chosen Arrangements. In every instance this information is provided by the Supplier Principals and is subject to change entirely at their discretion. Particular consideration should be given to special offers, such as free child places, which can and do change without notice. Loveholidays.com cannot be held responsible for errors or omissions in the descriptions of Arrangements.

6. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Some Supplier Principals require that you do so. Loveholidays.com can assist you in purchasing travel insurance as an appointed representative of Collinson Insurance Services Limited . It is your responsibility to ensure that the insurance you purchase (whether through us or otherwise) is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

7. Special requests
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Supplier Principal, but we can't guarantee that they will be met and we will have no liability to you if they are not.

8. Amendments by you

Any amendment will incur an administration charge of £25 per person plus any charges from the Supplier. This includes but is not limited to:

  • Change of destination

  • Change of hotel

  • Change of name

If you wish to make an amendment to your booking please click here to submit your request through 'Manage My Booking'. Please note that any changes to any element of your confirmed bookings will incur charges as stated above even if this is one letter for example. Amendments can only be accepted in accordance with the terms and conditions of the Supplier Principal of your Arrangements. The Supplier Principal may charge the amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure).
Whilst we will try to assist, we cannot guarantee that such requests will be met.
Please note, amendments can only be requested by the lead passenger.
Amendment charges are subject to change at any time. Please note that amendment fees are non-refundable.

9. Cancellations

For the avoidance of doubt, any cancellation charges are completely independent from the deposit paid. In the event that you cancel your booking you must pay any difference between the amount you have paid and the cancellation charge applied. In accepting these Agency Terms of Business you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with this booking) at that time.

Any cancellation will incur an administration charge of £25 per person plus any charges from the Supplier. Please note that any credit card transaction fee is non-refundable.

Flight + Hotel / Hotel only

If you cancel your booking you will have to pay the flight and hotel providers cancellation charges (this will include total flight costs, including baggage, plus insurance) and you will also have to pay our administration costs, outlined below:

Flight: 100% cancellation fee

Accommodation: Free of charge prior to 28 days to check in and 100% charge (full booking value) for all cancellations within 28 days to check in.

Transfers: 100% cancellation fee.

Tour Operator holidays

If you cancel your booking you will have to pay the tour operators cancellation charges detailed in the tour operators booking conditions.

10. Changes and Cancellations by the Supplier Principal

We will inform you as soon as reasonably possible if the Supplier Principal needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Supplier Principal in relation to any alternative arrangements offered by the Supplier Principal but we will have no further liability to you.

11. Our Service Charges

In certain circumstances we apply service charges which will be shown on your booking confirmation as follows:

Cancellation or amendmentAs per clauses 8 & 9*
Credit card charge 2.5%**
Administration Fee for Supplier Failure Cover Variable
Air Passenger Contribution (Payable to Air Travel Trust) £2.50 per passenger
0% Monthly Payment Plan Administration Fee £2.95 per payment
Low Deposit Payment Plan Administration Fee £4.95 per payment
Standard Deposit Payment Plan Administration Fee £4.95 per payment
Service Charge*** Variable
*Please note that amendment fees are non-refundable.
**Please note that any credit card transaction fee is non-refundable.
**This is a charge we add on to your booking for the service of acting as a booking agent. The service charge will vary depending on the type of booking you make and may not always be shown as a separate charge on your invoice.

12. Our responsibility for your booking

Your contract is with the Supplier Principal and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

13. When we act as your Agent

When making a booking with most ‘no frills’ or low cost airlines we are acting as your agent to find flight services for you, on terms to suit you. At the time of booking, we will inform you if we are acting in that capacity. In relation to such bookings, you appoint us to source those services on your behalf. Monies paid to us for such services are held by us on your behalf until they are paid to the flight provider in question. Please note that payment by you to us does not constitute payment to the travel service provider whose services we have sourced and if we collect monies from the travel service provider on your behalf, the travel service provider’s liability to pay that money to you is discharged. We accept no liability in relation to any contract you enter into or for any low cost flight services or the acts or omissions of any flight supplier(s). For all ‘no frills’ flight arrangements, your contract will be with the supplier(s) in question. Your booking for ‘no frills’ flights is subject to this clause and the specific booking conditions of the relevant supplier(s) we source for you and you are advised to read both carefully prior to booking. By making a booking for which we are acting as your agent, you agree to the terms of this clause.

14. Price Match Guarantee

If you book with us and within 24 hours of your booking being confirmed, find your holiday on sale, and available to book, at a lower price on a travel website of a competitor based in the same country, we will refund the difference to you, subject to the following terms and conditions:

  1. Our Price Match Guarantee only applies to bookings purchased online only and not over the telephone.

  2. The Price Match Guarantee applies only to internet sites that have the identical (i.e. party size, dates, duration, flight times, flight numbers, in flight extras, transfers, hotel, room type, number of rooms and board basis) product immediately available to book all on one site, and the product is priced accurately.

  3. Refunds will only be issued on bookings where the full balance of the holiday has been paid by you i.e. the Price Match Guarantee does not apply to deposit only bookings.

  4. The Price Match Guarantee request can only be submitted to us once your booking has been confirmed by us, and must be submitted within 24 hours of your confirmed booking. The Price Match Guarantee does not apply to bookings for package holidays made within 14 weeks of departure or Flight plus Hotel bookings made within 14 days of departure.

  5. The person responsible for making the booking (lead name) must make the claim.

  6. You must have taken reasonable care to book on our site at the best available price.

  7. The holiday you are asking us to Price Match must be from a legitimate ABTA Member and/or ATOL holder's website, available to book online and must include any handling charges, booking fees, credit card fees and such like.

  8. The rate applicable to the holiday you are asking us to Price Match must be available to the general public and cannot include in its price any money off coupons, corporate discounts, promotional vouchers or offers or bulk-buy discounts.
  9. The Price Match Guarantee does not include loveholidays.com matching our own offers which may change subject to availability or holidays sold through internet auction sites.

  10. loveholidays.com must be able to obtain the same price without being a member or part of a loyalty scheme.

  11. Please note that we will not Price Match individual elements of a holiday where you have chosen to book the flight and hotel with us - we will only Price Match a better overall total price. For example, if you have booked a holiday including a flight and a hotel on our site, we will not reduce our price where you find a lower price for just the flight or just the hotel separately and where we offer to Price Match a holiday, both elements of the holiday must be available on a single website, bookable as one unit, at a lower overall price.

  12. We are unable to match prices for flight only bookings.

  13. Only 1 price match per customer will be considered.

  14. The lower quote must be in £GBP.

  15. You must provide a screen shot, URL or other evidence of a lower price that can be independently confirmed by our customer services team.

If the price you have found abides by all of the above, simply email us at pricematchguarantee@loveholidays.com from the lead passenger's email account. Remember to include your booking reference number and all the details above.

Why you must claim within 24 hours: loveholidays.com obtains the best live prices at the time of your booking. Prices do change minute by minute, and the costs may go up or down in the future, but when you book you are then guaranteed the price applicable at the time of booking. Some suppliers (e.g. airlines and hotels) may reduce or increase their prices closer to departure or during sale periods, but loveholidays.com will have already paid the original price on your behalf. Therefore we can only guarantee a holiday package price for 24 hours because prices can go up or down by the following day.

Please note we cannot accept responsibility where you have failed to send us the information requested in the format required or where a URL from the site you are asking us to Price Match is no longer active, as it prevents us from viewing the comparison holiday. Should this mean that we are unable to view a Price Match request from you on the day of purchase we will not be obliged to match the price for a booking if you later send a working URL or complete screen shot.

We will review the details of your Price Match request and reply to you via email within 7 working days. Refunds will be re-credited to the original card used to make your online purchase within 14 days.

We reserve the right to modify or discontinue the Price Match Guarantee or restrict its availability to any person at any time for any or no reason and without prior notice or liability to you.

15. Visa, passport and health requirements.

Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Supplier Principal of the Arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.

16. Complaints.

The contract(s) for your arrangements is between you and the Supplier Principal, any queries or concerns will be addressed to them. If you have a problem whilst on holiday, this must be reported to the Supplier Principal or their representative immediately. If you are unable to speak to the Supplier Principle or their representative whilst overseas, you should contact our In-Resort team, details of which can be found in your pre-departure email or our Contact Us page. If you fail to follow this procedure there will be less opportunity for the Supplier Principal to investigate and rectify your complaint. Any compensation you may be entitled to could be reduced or extinguished if you fail to this procedure.

If you wish to complain when you return home, please send a detailed complaint including any additional information supporting your claim to AfterYourHoliday@loveholidays.com. As your agent, loveholidays.com will manage the complaint on your behalf aiming to respond fully within 28 days. If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA. See clause 17.

17. ABTA.

We are a member of ABTA, membership number P6847. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at http://www.abta.com/heretohelp.shtml.

The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.

The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement.

For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.

18. Law and Jurisdiction.

These Agency Terms and Conditions are governed by English law and the courts of England and Wales have exclusive jurisdiction over any dispute or matter arising out of these Agency Terms and Conditions (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable.)

19. Accommodation Ratings and Standards.
All ratings are as provided by the relevant Supplier Principal. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between Supplier Principals. We cannot guarantee the accuracy of any ratings given.

20. Documentation & Information.
All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier Principal in question are intended to present a general idea of the services provided by the Supplier Principal in question. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any accommodation or any other services please contact us.

21. Room Allocation.
After registration, on arrival at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with the Supplier Principal. Please note that any local taxes and expenses will be payable to the Supplier Principal in resort on check-out.

22. Building Work.
From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified.

23. Elderly/Disabled Clients
We are able to make enquiries of the Supplier Principal about the suitability of Arrangements for you and provide replies prior to booking. You must make all requests before a booking is confirmed.

24. Delivery of Documents
All documents (e.g. invoices/tickets/Insurance policies) will be sent to you by post or email. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. You must pay any charges made by Supplier Principals if tickets or other documents need to be reissued.

25. Final Travel Arrangements
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.


Booking a Flight-Plus provides you with protection under our ATOL in the event of supplier insolvency, but we are still acting as agent for the individual suppliers and a Flight-Plus booking does not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992. We do however accept responsibility as a Flight-Plus arranger as defined in the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012.

What is a Flight-Plus?

A Flight-Plus exists where you book a flight out of the UK, or a flight into the UK where you departed from the UK by another means and on the same day, the day before or the day after, you also book either living accommodation or self-drive car hire which takes place outside the UK and is supplied under or in connection with your flight. In all cases the services must cover a period of more than twenty four hours or include overnight living accommodation in order to make them a Flight-Plus. If in connection with the flight, on the same day, the day before or the day after you book the flight, you also book any other tourist services which are not ancillary to flight or living accommodation and which account for a significant proportion of the Flight-Plus, they will also form part of the Flight-Plus.

A Flight-Plus will also exist where on the same day, the day before or the day after you book: a) a non flight inclusive Package, you book a flight out of the UK, or a flight into the UK where you departed from the UK by another means or b) a flight inclusive Package, where you book accommodation or self-drive car hire outside the UK. Please note that a flight which begins and ends in the United Kingdom will not form part of a Flight-Plus. A Flight-Plus will cease to exist and this clause will not apply if you cancel any component of your Flight-Plus; and as a consequence of that cancellation, the definition of a Flight-Plus is no longer satisfied. Where you book a Flight-Plus, we will be a Flight-Plus Arranger in accordance with the definitions set out in Regulation 25 of The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012.

Our Liability for Flight-Plus

In these conditions, the failure or insolvency of a provider will have the meaning prescribed in Regulation 23 of the ATOL Regulations 2012. If, before your intended departure on a Flight-Plus we become aware that any part of your Flight-Plus will not be provided a) because of the insolvency of any person concerned with the provision of the arrangements making up a Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we will make reasonable endeavours to provide you with suitable alternative arrangements at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of your Flight-Plus.

If, after your intended departure on a Flight-Plus we become aware your flight arrangements will not be provided a) because of the insolvency of any person concerned with the provision of the flight accommodation making up your Flight-Plus or b) because the ATOL holder providing your flight accommodation is insolvent, cannot or will not be able to meet, or will fail to meet its obligations to its customers, we or the CAA will provide you with suitable alternative transport back to the place of departure or to another return point to which you have agreed.

If, after your intended departure on a Flight-Plus we become aware that your living accommodation or self-drive car hire will not be provided because of the insolvency of any person concerned with the provision of the living accommodation or self-drive car hire making up your Flight-Plus, we will provide you with suitable alternative living accommodation or self-drive car hire at no extra cost. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of all unused flight accommodation, living accommodation, self-drive car hire and other tourist services forming part of your Flight-Plus.

Where suitable alternative arrangements are provided as set out in this section, we will where appropriate, pay you reasonable compensation, to include any incidental expenses reasonably incurred by you and evidenced by receipts. Compensation will not be payable if living accommodation or self drive car hire is offered by us and accepted by you with a higher price than that originally booked and is supplied in the same location as originally booked where no additional payment is made by you.

If cancellation occurs for reasons other than relating to insolvency, we will not be liable to pay you compensation and the above options will not be available. As agent, whether or not we have sold you a Flight-Plus, we will not be liable in respect of quality complaints, any general losses, distress or disappointment suffered by you in relation to your booking, and any such claims must be directed to the relevant supplier of the element in question. We will not make suitable alternative arrangements or pay you compensation in respect of any tourist services forming part of your Flight-Plus. A refund will be given in respect of these services in the event of insolvency but we will have no further liability.

Financial Protection for Flight-Plus Bookings

We provide financial security for Flight-Plus arrangements (where we are the Arranger) under our ATOL number 10989. When you buy a Flight-Plus product from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to Customers who book and pay in the United Kingdom.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Scheduled Airline Failure Insurance

We have taken out Scheduled Airline Failure Insurance, which provides our company with financial protection in the rare event of the insolvency of airline/flight consolidator of your holiday, which in turn protects you financially giving you complete peace of mind.

27. Taxes

Certain countries impose additional taxes such as tourist or city tax. This is payable when you arrive at your accommodation and is for maintenance of local facilities. You are wholly responsible for paying these taxes locally and they are subject to change by pronouncement of overseas governments.

Supplier Terms and Conditions

Registered address: 4th Floor Of The Triangle, 5-17 Hammersmith Grove, London, W6 0LG