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About Us

loveholidays.com takes your privacy seriously

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Hays Travel Ltd trading as loveholidays.com except where required by us to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. Our representatives may sometimes follow up, either by e-mail, phone, fax or mail, to people who have registered their details and we may periodically send promotional e-mail about new products, special offers or other information which we think you may find interesting using the e-mail address which you have provided.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

CREDIT & DEBIT CARD DETAILS

All credit card information and personal information is encrypted as it is passed between your browser and our website. When you make a booking your initial payment is cleared using the information you provide. Your credit card number is not held in our database. All encryption is performed using at least 128 bits making it virtually impossible to decrypt without the necessary decryption key.

MONITORING

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain our sole property.

OTHER WEBSITES

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the website in question.

COOKIES

A "cookie" is a small data text file that is placed in your browser and allows loveholidays.com to recognise you each time you visit this site (customisation etc). Cookies themselves do not contain any personal information, and loveholidays.com does not use cookies to collect personal information. Cookies may also be used to pass information between websites owned by loveholidays.com.

You are entitled to a copy of your information held by us. If you would like to see this please ask us. [We may make a small charge for providing this to you].