loveholidays.com is a leading UK based travel website which allows our customers to search for their holidays based on their individual requirements. Like other travel sites we let you select from a range of criteria such as multiple dates, star rating, budget or TripAdvisor rating but unlike most travel sites, we do not require our customers to choose a destination.
Our experienced and friendly team are on standby to help our customers find their perfect holiday at the best available price in one easy search.
loveholidays.com tracks millions of prices every day to make sure we can give you the lowest price and most competitive low deposit holiday options every time.
If you book with us and later find your holiday on sale, and available, at a lower price on a travel website of a competitor based in the same country, we will refund the difference to you. Note this applicable to bookings purchased online not over the telephone.
Terms and Conditions
- The Price Match applies only to internet sites that have the identical (i.e. party size, dates, duration, flight times, flight numbers, in flight extras, hotel, room type, number of rooms and board basis) product immediately available all on one site, and the service is priced accurately.
- Refunds will only be issued on holidays where the full balance of the holiday has been paid i.e. the price match does not apply to deposit only bookings.
- For Retail Packages we cannot accept claims within 14 weeks of departure.
- For Dynamic Packages we cannot accept claims within 14 days of departure.
- Price Match requests are for online bookings only; bookings made over the phone do not apply. The price match request should only be submitted to us once you’ve confirmed an order through our site and must be submitted within 24 hours of booking.
- The person responsible for making the booking (lead name) must make the claim.
- You must have taken reasonable care to book on our site at the best available price.
- The holiday you are asking us to Price Match must be from a legitimate ABTA Member and/or ATOL holders website, available to book online and must include any handling charges, booking fees, credit card fees and such like.
- The holiday you are asking us to Price Match cannot include in its price any money off coupons, promotional vouchers or offers or bulk-buy discounts.
- The Price Match guarantee does not include loveholidays.com matching our own offers which may change subject to availability or holidays sold through internet auction sites.
- Loveholidays.com must be able to obtain the same price without being a member or part of a loyalty scheme.
- Please note that we will not Price Match individual elements of a holiday where you have chosen to book the flight and hotel with us - we will only Price Match a better overall total price. For example, if you have booked a holiday including a flight and a hotel on our site, we will not reduce our price where you find a lower price for just the flight or just the hotel separately and where we offer to Price Match a holiday, both elements of the holiday must be available on a single website, bookable as one unit, at a lower overall price.
- The holiday you are asking to Price Match must be in pounds sterling.
- We are unable to match prices for flight only bookings.
- Only 1 price match per customer will be considered.
If the price you have found abides by all of the above, simply email us email@example.com from the lead passenger's email account. Remember to include your booking reference number and all the details above.
Why you must claim within 24 hours
loveholidays.com obtains the best live prices at the time of your booking. Prices do change minute by minute, and the costs may go up or down in the future, but when you book you are then guaranteed your holidays. Some suppliers (e.g. airlines and hotels) may reduce or increase their prices closer to departure or during sale periods, but loveholidays.com will have already paid the original price on your behalf. Therefore we can only guarantee a holiday package price for 24 hours because prices can go up or down by the following day.
Please note we cannot accept responsibility where you have failed to send us the information requested in the format required or where a URL from the site you are asking us to Price Match is no longer active, as it prevents us from viewing the comparison holiday.
Should this mean that we are unable to view a Price Match request from you on the day of purchase we will not be obliged to match the price for a booking if you later send a working URL or complete screen shot.
We will review the details of your Price Match request and reply to you via email within 7 working days. Refunds will be re-credited to the original card used to make your online purchase within 14 days or where only a deposit has been paid; the amount will be discounted from your outstanding balance.