Sandos Caracol Eco Resort & Spa

  • Sun terrace
  • Private beach area
  • Outdoor Pool
  • Spa and wellness centre
  • Water park
  • Free WiFi in public areas
  • Low Deposit Options Available
  • Interest FREE Payment Plans
TripAdvisor Traveller rating:
11654 reviews

The Sandos Caracol Eco Resort & Spa in Riviera Mayo, Mexico is the perfect hotel if you're looking for somewhere friendly and relaxing with quality facilities and activities ... Continue reading

The Sandos Caracol Eco Resort & Spa in Riviera Mayo, Mexico is the perfect hotel if you’re looking for somewhere friendly and relaxing with quality facilities and activities available for all ages. Set amongst beautiful natural lagoons and mangroves, this hotel is in a truly idyllic location offering beautiful scenic views.

If you enjoy spending your holiday by the pool, then you’ll find yourself spoilt for choice here. The Sandos Caracol Eco Resort & Spa has three free-form swimming pools, with one for Select Club guests only. There is also a sun terrace with sun loungers and parasols to offer you ultimate comfort when relaxing by the pool. As the hotel is set on a beach, you’re only ever a short stroll away from relaxing on the sandy shores listening to the sound of the ocean. Why not indulge yourself with a trip to the spa? There are many beauty treatments on offer (min. age 18yrs) or you could go for a massage to completely relax yourself.

If you prefer to keep active on holiday, you’ll find plenty of daytime eco-activities on offer and the kids are well looked after with two children’s pools including a kids’ aqua park with 17 slides and water games. There are also three hotel run clubs for children, a baby club for 2 to 3 year olds, kids’ club for 4 to 12 year olds and teen activities for 13 to 17 year olds. The entertainment does not stop once the sun goes down, as there is an evening entertainment programme including Mayan shows.

The Sandos Caracol Eco Resort offers a wonderful range of food which will make even the fussiest of eaters happy. With three buffet restaurants, five à la carte restaurants, snack bars, and nine bars, you will be spoilt for choice when wining and dining here.

The hotel also has a 24 hour reception so there will always be someone ready to assist you if need be. Internet access is also granted to its guests, just in case you want to check out what’s going on outside this coastal paradise.

The Riviera Mayo area is simply stunning, offering first class beaches where you can explore the water or relax on the golden sands. The hotel is also only 5km from Downtown Playa del Carmen resort centre if you feel the urge to explor the local area further.

Please note: Select Club room categories are exclusively for adults aged 21yrs and over.

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  • Bikes available (free)
  • Billiards
  • Canoeing
  • Children's playground
  • Diving
  • Entertainment staff
  • Fishing
  • Games room
  • Golf course (within 3 km)
  • Hiking
  • Kids Club
  • Nightclub/DJ
  • Snorkelling
  • Table tennis
  • Tennis court
  • Water park
  • Water sport facilities (on site)
  • Windsurfing

Other facilities

  • Garden
  • Private beach area
  • Sun terrace
  • Terrace


  • Air conditioning
  • Barber/beauty shop
  • Car hire
  • Designated smoking area
  • Facilities for disabled guests
  • Family rooms
  • Free WiFi in public areas
  • Gift shop
  • Non smoking rooms
  • Room service
  • Safety deposit box
  • Shops (on site)
  • VIP room facilities

Food and Drink

Sandos Caracol Eco-Resort & Spa Hotel has nine fabulous restaurants, six of them specialty restaurants with a la carte dinning, one specialty buffet and 2 main buffet restaurants, seven bars, two snack bars, and a Disco (up to 18 years old). Covered theatre for nightly entertainment. Dress code is casual attire. No swim wear, tops or bare feet allowed in the Restaurants. Elegance in the evening, dress shorts are allowed. All-inclusive Service: All meals daily to include breakfast, lunch, dinner and snacks, 24 hours all inclusive. Unlimited domestic beer, soft drinks, domestic and international Wine, and cocktails 24 hours within the resort, with waiter service for beverages offered at pool and beach areas. 24-hour room service.

All Inclusive


  • Breakfast, Buffet; International, Main Restaurant (La Laguna), Daily.
  • Lunch, Buffet; International, Main Restaurant (La Laguna), Daily.
  • Dinner, Buffet; International, Main Restaurant (La Laguna), Daily.
  • Dinner, A la Carte; Reservations Required, Restaurant (El Gaucho- 3 night stay=1 dinner reservation, 4-6 night stay= 2 dinner reservations, 7 night stay=3 dinner reservations).
  • Dinner, A la Carte; Reservations Required, Restaurant (El Templo- 3 night stay=1 dinner reservation, 4-6 night stay= 2 dinner reservations, 7 night stay=3 dinner reservations).
  • Dinner, A la Carte; Reservations Required, Restaurant (Fogo Do Brazil - 3 night stay=1 dinner reservation, 4-6 night stay= 2 dinner reservations, 7 night stay=3 dinner reservations).
  • Dinner, Buffet; Italian, Restaurant (La Toscana), Daily.


  • Imported non Alcohol, Soft drinks; Beer; Wine, Bar, 24 hours.


  • Tennis; Watersports (non-motorised); Gym; Organised activities and entertainment.


Room facilities

The Sandos Caracol Eco-Resort & Spa Hotel features 956 air-conditioned rooms and junior suites, beautifully decorated with elegant, colorful tropical details. Rooms are spread among 78 villas with 3 levels in each one and include 11 Royal Elite, 16 Select Club Adults Only 21+ and 51 Sanditos Family Section villas.

There are 639 centrally located rooms and Junior Suites with air conditioning beautifully decorated with elegant colorful tropical details. All have two double beds or a king-size bed, living room with sofa bed, terrace or balcony, full bathroom with WC, double vanity mirror with views, hair dryer, Jacuzzi bath and separate shower. All rooms have air-conditioning, plasma Satellite TV, direct dial telephone, ceiling fan, radio alarm, Wi-Fi Internet access, coffee-maker, iron and ironing board, mini-bar service and safe-deposit (laptop size). Cots available free of charge (on request).

The exclusive Select Beach Club, an adults only section for guests 21 years and older, has 218 deluxe rooms and Junior Suites (with terrace and Jacuzzi), luxury linen and pillows, bathrobes, all of the amenities above as well as a bottle of sparkling wine and fruit basket, 42” Plasma TV with Satellite & video on demand, Hot & cold water dispenser, fully-stocked mini-bar including snacks (restocked every day), and 24-hour Room Service.

Select Club services include private Concierge service, Select Club bracelets, exclusive pool and Jacuzzi with luxury sun loungers and free Wi-Fi access, Continental breakfast, variety of hors-d'oeuvres and fine pastries open from 7 am to 6 pm, exclusive a la carte restaurant for breakfast and lunch with delicious gourmet dishes, every night 1 restaurant opens exclusively for adults, Library, selection of international newspapers, games, music and TV, Premium international drinks and cocktails, Snack bar & Terrace, Showers and dressing rooms and a Private section of the Beach with hammocks, comfortable sun beds & waiter service.

Other Information

The resort rests on a half-mile-long stretch of soft white sand beach surrounded by the area's main attractions including the archaeological sites of Tulum and Coba and the ecological water parks of Xcaret and Xel-Ha.

Please note: Rates are valid for all European market.

24-hour front desk, meeting and banquet rooms, board meeting rooms, travel and car rental agency, shopping area, Hotel Taxes and service charges are included, free Wi-Fi Internet access in designated public areas, laundry service, money exchange, ATM machine, photo shop, Internet room (charge), medical service. Some amenities and facilities are at extra charge. New Years Eve gala meal with supplement (mandatory). Honeymoon added value of bottle of wine in room and fruit basket as well as decorated room and free Just Married T- Shirt.

Price Overview

The prices shown below show the cheapest holiday offers for the Sandos Caracol Eco Resort & Spa in Playa del Carmen. Please use the price links to see all holiday deals available for that month.

Price Overview 2017 2018
Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb
Holidays from - - - - - - - - - - - -
Avg. Daily Temp (°C) 31 32 34 32 32 32 32 31 29 29 28 30
Avg. Evening Temp (°C) 18 19 22 23 22 22 21 20 18 18 16 17

Payment Options

Payment options accepted:

We do not charge a fee to our customers who use debit cards, but credit cards do incur a fee of 2.5% of the payment value.

To make booking a holiday at Sandos Caracol Eco Resort & Spa in Playa del Carmen easier for you, we provide a range of different payment options. To find out if you can book Sandos Caracol Eco Resort & Spa with a low deposit holiday option, please click the "Price and Availability" button above.

Playa del Carmen boasts one of the prettiest beaches on the coast and despite its growing tourism, it has a small-town, laid-back feel to it, attracting thousands of holidaymakers each year. The offshore reef offers some spectacular diving, and less than an hour away by boat is the island of Cozumel, with some of the best diving in Mexico. There are numerous dive centres offering reef and cave diving in the limestone caverns along the coast. The small commercial town centre is packed with souvenir shops, trendy bars and cafes, restaurants, designer clothes shops and hotels, and has a vibrant nightlife that caters for the smaller beach settlements nearby so holidaymakers can enjoy the best of both worlds. It can get very overcrowded with day-trippers from Cancun, as well as cruise ship passengers. South of town, the expanding Playacar development caters mainly for package tourists, its beach packed with sunbathers and deckchairs, and lined with hotel complexes; there is also an 18-hole golf course.

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For sporty types a holiday in Playa del Carmen offers plenty of activity both on top, under and away from the bright blue Caribbean Sea. The number one sport is scuba diving on the magnificent coral reefs that surround the area, and there are plenty of opportunities for beginners to experienced divers to make the most of it. The less adventurous can snorkel, viewing the underwater world from above. A plethora of watersports equipment is available to rent on and around the beach, from sailboats to jet skis, parasails to charter fishing boats. Those who prefer to stay dry can take to the Robert van Hagge designed 18-hole golf course south of town, or the sports centre on 10th Avenue which offers tennis and basketball courts and a running track. Horse-rides on the beach and through the jungle are popular, too. When it comes to sightseeing there are several options, ranging from Mayan ruins to exploring cave systems and cenotes (sinkholes) in the area, or taking excursions to nearby Cozumel Island or other spots along the 'Mayan Riviera' coastline.


No one need go hungry in Playa del Carmen because wherever you are in this holiday resort, there will be a great restaurant a stone's throw away. Cuisine ranges from traditional Mexican through all the international favourites, including sushi and vegetarian. For a top Mexican taste treat steer a little off the beaten track behind 5th Avenue and look out for a small taqueriawhere it is possible to pick up a tempting taco or two for a pittance. Street vendors in the main square (Zocalo) are also a good budget option, especially for fresh fruit and tasty tamales. When it comes to restaurant dining it is difficult to make recommendations from the dozens of good establishments available, but some of the more popular eateries are The Blue Lobster, its speciality obviously the crustacean of its name; The Blue Parrot, which offers dining on the beach with dancing in the evenings; and Season Bistro, which serves upscale Mexican with an international twist.


Whether it is dancing cheek-to-cheek under the stars, sipping margaritas on a rooftop, soaking up some live jazz, people-watching from a street side bar, learning to salsa, or downing shots and raving it up on a flashing dance-floor, holiday visitors will find that Playa del Carmen after dark can fit the bill. One of the newest hotspots is the huge Bali Club on Calle 12, which spices up its dance floor with high-tech sound and light and some awesome fire, water and balloon effects. Another indoor dance club, which has live bands on Saturday nights, is Bliss, on Calle 4. Numerous open-air bars are in operation until the early hours, some offering live music or DJs and dancing as the night wears on, others, like the Beer Bucket on Calle 10, confining themselves to serving up drinks under the stars or palapa (woven palm frond) roofs.


Comfortable footwear is vital for holidaymakers intent on a shopping spree in Playa del Carmen, where everything you need in the dozens of enticing shops can be easily accessed on foot. The place to tog yourself out in designer-wear, from head to toe, is 5th Avenue, and to complement the look there are plenty of speciality stores to browse around for jewellery, Mayan-inspired arts and crafts, handbags and the like. Souvenirs range from tacky ashtrays to bright and beautiful sarongs, Mexican blankets and sombreros, and even genuine Cuban cigars from La Casa del Habano (US citizens may not purchase these). Playa del Carmen boasts a Wal-Mart on 30th Avenue, and several American style supermarkets like Chedraui on the corner of Juarez and Highway 307, and Super San Francisco on 30th Avenue. There are also numerous mini-marts selling essentials for holidaymakers, and plenty of pharmacies. The resort's main shopping malls are Plaza Pelicano on 10th Avenue and the Paseo del Carmen close to the ferry pier.


There are plenty of topless and nude beaches around Playa del Carmen and families travelling with young children should take this into account.

Essential Information

Time Zone

Plug Type

Voltage 127V 60Hz
Language: Spanish,

This week's weather forecast

27°C Low 22°C
Today: Sat 25 Mar
28°C Low 22°C
Sun 26 Mar
28°C Low 24°C
Mon 27 Mar
Patchy rain possible
30°C Low 22°C
Tue 28 Mar
Room Options

Questions and Answers about Sandos Caracol Eco Resort & Spa

If you can’t find what you’re looking for or if you have a question about this specific hotel, please get in touch via the Add a Question button below. Our knowledgeable team will aim to respond to your question within 72 hours. In the meantime, previously asked questions can be found below and answers to some of the most commonly asked questions can be found on our FAQs page.

4 Questions | 4 Answers

Hello megan
This maybe because we only have contracted hotel rates until December please keep an key out for further dates being released or ring our call centre and they can look further into the dates you are looking for

Added 6 months, 3 weeks ago.

By Zara.Drant, team member

Rate Answer:


Hello Danielle,

A shuttle transfer will take just over an hour and the private would take approximately 45 minutes.

Thanks Amelia

Added 1 year, 3 months ago.

By Amelia.Brown, team member

Rate Answer:


If you’re visiting Mexico as a tourist you don’t need a visa, but you do need a tourist card, which you can get on arrival by completing an immigration form available at border crossings or on-board flights to Mexico

Added 1 year, 9 months ago.

By Mandy, team member

Rate Answer:


Unfortunately, even we can’t find the answer to your question! We are very sorry about this and we would recommend you perhaps contact the hotel directly. Thanks.

Added 2 years, 7 months ago.

By Charlotte, team member

Rate Answer:


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