Sandos Caracol Eco Resort and Spa

  • Distance to center 9.0Km
  • Distance to airport 55.0Km
  • Distance to beach 0.35Km
  • Outdoor Pool
  • Sun terrace
  • Water park
  • Private beach area
  • Spa and wellness centre
  • Free WiFi in public areas
  • Low Deposit Options Available
  • Interest FREE Payment Plans
TripAdvisor Traveller rating:
11180 reviews

The Sandos Caracol Eco Resort & Spa in Riviera Mayo, Mexico is the perfect hotel if you're looking for somewhere friendly and relaxing with quality facilities and activities ... Continue reading

The Sandos Caracol Eco Resort & Spa in Riviera Mayo, Mexico is the perfect hotel if you’re looking for somewhere friendly and relaxing with quality facilities and activities available for all ages. Set amongst beautiful natural lagoons and mangroves, this hotel is in a truly idyllic location offering beautiful scenic views.

If you enjoy spending your holiday by the pool, then you’ll find yourself spoilt for choice here. The Sandos Caracol Eco Resort & Spa has three free-form swimming pools, with one for Select Club guests only. There is also a sun terrace with sun loungers and parasols to offer you ultimate comfort when relaxing by the pool. As the hotel is set on a beach, you’re only ever a short stroll away from relaxing on the sandy shores listening to the sound of the ocean. Why not indulge yourself with a trip to the spa? There are many beauty treatments on offer (min. age 18yrs) or you could go for a massage to completely relax yourself.

If you prefer to keep active on holiday, you’ll find plenty of daytime eco-activities on offer and the kids are well looked after with two children’s pools including a kids’ aqua park with 17 slides and water games. There are also three hotel run clubs for children, a baby club for 2 to 3 year olds, kids’ club for 4 to 12 year olds and teen activities for 13 to 17 year olds. The entertainment does not stop once the sun goes down, as there is an evening entertainment programme including Mayan shows.

The Sandos Caracol Eco Resort offers a wonderful range of food which will make even the fussiest of eaters happy. With three buffet restaurants, five à la carte restaurants, snack bars, and nine bars, you will be spoilt for choice when wining and dining here.

The hotel also has a 24 hour reception so there will always be someone ready to assist you if need be. Internet access is also granted to its guests, just in case you want to check out what’s going on outside this coastal paradise.

The Riviera Mayo area is simply stunning, offering first class beaches where you can explore the water or relax on the golden sands. The hotel is also only 5km from Downtown Playa del Carmen resort centre if you feel the urge to explor the local area further.

Please note: Select Club room categories are exclusively for adults aged 21yrs and over.

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  • Bikes available (free)
  • Billiards
  • Canoeing
  • Children's playground
  • Diving
  • Entertainment staff
  • Fishing
  • Fitness centre
  • Games room
  • Golf course (within 3 km)
  • Hammam
  • Hiking
  • Hot tub/jacuzzi
  • Kids Club
  • Massage
  • Nightclub/DJ
  • Private beach area
  • Sauna
  • Snorkelling
  • Solarium
  • Spa and wellness centre
  • Table tennis
  • Tennis court
  • Water park
  • Water sport facilities (on site)
  • Windsurfing

Other facilities

  • Garden
  • Outdoor pool
  • Outdoor pool (all year)
  • Sun terrace
  • Terrace


  • Air conditioning
  • Barber/beauty shop
  • Car hire
  • Designated smoking area
  • Facilities for disabled guests
  • Family rooms
  • Free WiFi in public areas
  • Gift shop
  • Non smoking rooms
  • Room service
  • Safety deposit box
  • Shops (on site)
  • VIP room facilities

Price Overview

The prices shown below show the cheapest holiday offers for the Sandos Caracol Eco Resort and Spa in Playa del Carmen. Please use the price links to see all holiday deals available for that month.

Price Overview 2016 2017
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Holidays from - - - - - - - - - - - -
Avg. Daily Temp (°C) 31 29 29 28 30 31 32 34 32 32 32 32
Avg. Evening Temp (°C) 20 18 18 16 17 18 19 22 23 22 22 21

Payment Options

Payment options accepted:

We do not charge a fee to our customers who use debit cards, but credit cards do incur a fee of 2.5% of the payment value.

To make booking a holiday at Sandos Caracol Eco Resort and Spa in Playa del Carmen easier for you, we provide a range of different payment options. To find out if you can book Sandos Caracol Eco Resort and Spa with a low deposit holiday option, please click the "Price and Availability" button above.

Playa del Carmen boasts one of the prettiest beaches on the coast and despite its growing tourism, it has a small-town, laid-back feel to it, attracting thousands of holidaymakers each year. The offshore reef offers some spectacular diving, and less than an hour away by boat is the island of Cozumel, with some of the best diving in Mexico. There are numerous dive centres offering reef and cave diving in the limestone caverns along the coast. The small commercial town centre is packed with souvenir shops, trendy bars and cafes, restaurants, designer clothes shops and hotels, and has a vibrant nightlife that caters for the smaller beach settlements nearby so holidaymakers can enjoy the best of both worlds. It can get very overcrowded with day-trippers from Cancun, as well as cruise ship passengers. South of town, the expanding Playacar development caters mainly for package tourists, its beach packed with sunbathers and deckchairs, and lined with hotel complexes; there is also an 18-hole golf course.

Resort Rating











For sporty types a holiday in Playa del Carmen offers plenty of activity both on top, under and away from the bright blue Caribbean Sea. The number one sport is scuba diving on the magnificent coral reefs that surround the area, and there are plenty of opportunities for beginners to experienced divers to make the most of it. The less adventurous can snorkel, viewing the underwater world from above. A plethora of watersports equipment is available to rent on and around the beach, from sailboats to jet skis, parasails to charter fishing boats. Those who prefer to stay dry can take to the Robert van Hagge designed 18-hole golf course south of town, or the sports centre on 10th Avenue which offers tennis and basketball courts and a running track. Horse-rides on the beach and through the jungle are popular, too. When it comes to sightseeing there are several options, ranging from Mayan ruins to exploring cave systems and cenotes (sinkholes) in the area, or taking excursions to nearby Cozumel Island or other spots along the 'Mayan Riviera' coastline.


No one need go hungry in Playa del Carmen because wherever you are in this holiday resort, there will be a great restaurant a stone's throw away. Cuisine ranges from traditional Mexican through all the international favourites, including sushi and vegetarian. For a top Mexican taste treat steer a little off the beaten track behind 5th Avenue and look out for a small taqueriawhere it is possible to pick up a tempting taco or two for a pittance. Street vendors in the main square (Zocalo) are also a good budget option, especially for fresh fruit and tasty tamales. When it comes to restaurant dining it is difficult to make recommendations from the dozens of good establishments available, but some of the more popular eateries are The Blue Lobster, its speciality obviously the crustacean of its name; The Blue Parrot, which offers dining on the beach with dancing in the evenings; and Season Bistro, which serves upscale Mexican with an international twist.


Whether it is dancing cheek-to-cheek under the stars, sipping margaritas on a rooftop, soaking up some live jazz, people-watching from a street side bar, learning to salsa, or downing shots and raving it up on a flashing dance-floor, holiday visitors will find that Playa del Carmen after dark can fit the bill. One of the newest hotspots is the huge Bali Club on Calle 12, which spices up its dance floor with high-tech sound and light and some awesome fire, water and balloon effects. Another indoor dance club, which has live bands on Saturday nights, is Bliss, on Calle 4. Numerous open-air bars are in operation until the early hours, some offering live music or DJs and dancing as the night wears on, others, like the Beer Bucket on Calle 10, confining themselves to serving up drinks under the stars or palapa (woven palm frond) roofs.


Comfortable footwear is vital for holidaymakers intent on a shopping spree in Playa del Carmen, where everything you need in the dozens of enticing shops can be easily accessed on foot. The place to tog yourself out in designer-wear, from head to toe, is 5th Avenue, and to complement the look there are plenty of speciality stores to browse around for jewellery, Mayan-inspired arts and crafts, handbags and the like. Souvenirs range from tacky ashtrays to bright and beautiful sarongs, Mexican blankets and sombreros, and even genuine Cuban cigars from La Casa del Habano (US citizens may not purchase these). Playa del Carmen boasts a Wal-Mart on 30th Avenue, and several American style supermarkets like Chedraui on the corner of Juarez and Highway 307, and Super San Francisco on 30th Avenue. There are also numerous mini-marts selling essentials for holidaymakers, and plenty of pharmacies. The resort's main shopping malls are Plaza Pelicano on 10th Avenue and the Paseo del Carmen close to the ferry pier.


There are plenty of topless and nude beaches around Playa del Carmen and families travelling with young children should take this into account.

Essential Information

Time Zone

Plug Type

Voltage 127V 60Hz
Language: Spanish,
Currency: Mexico Peso (MXN)

This week's weather forecast

Moderate or heavy rain with thunder
26°C Low 23°C
Today: Wed 26 Oct
Moderate or heavy rain shower
28°C Low 24°C
Thu 27 Oct
Partly cloudy
26°C Low 25°C
Fri 28 Oct
Moderate or heavy rain with thunder
27°C Low 25°C
Sat 29 Oct

Photos of the Playa del Carmen area

Panoramio is a photo-sharing network designed for users to upload their own travel photos and place them on the map, giving you a better idea of what to expect from a location before you visit. We decided to use Panoramio because we want you to see images that reflect real life, not just the glossy photos that the brochures provide.

Photos provided by Panoramio. Photos are under the copyright of their owners.

Hotel address : Carretera Cancún Chetumal Km 295, Playa del Carmen, Mexico, 77710

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Questions and Answers about Sandos Caracol Eco Resort and Spa

If you can’t find what you’re looking for or if you have a question about this specific hotel, please get in touch via the Add a Question button below. Our knowledgeable team will aim to respond to your question within 72 hours. In the meantime, previously asked questions can be found below and answers to some of the most commonly asked questions can be found on our FAQs page.

4 Questions | 4 Answers

Hello megan
This maybe because we only have contracted hotel rates until December please keep an key out for further dates being released or ring our call centre and they can look further into the dates you are looking for

Added 1 month, 3 weeks ago.

By Zara.Drant, team member

Rate Answer:


Hello Danielle,

A shuttle transfer will take just over an hour and the private would take approximately 45 minutes.

Thanks Amelia

Added 11 months ago.

By Amelia.Brown, team member

Rate Answer:


If you’re visiting Mexico as a tourist you don’t need a visa, but you do need a tourist card, which you can get on arrival by completing an immigration form available at border crossings or on-board flights to Mexico

Added 1 year, 4 months ago.

By Mandy, team member

Rate Answer:


Unfortunately, even we can’t find the answer to your question! We are very sorry about this and we would recommend you perhaps contact the hotel directly. Thanks.

Added 2 years, 2 months ago.

By Charlotte, team member

Rate Answer:



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