Ask us your Questions:
Ask us your Holiday related question and we'll try to our best to give you an answer by searching the FAQ's for you!
In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to. So whatever you're thinking about booking with us, you've booked and you're waiting to go or even if you just come back from your holiday, hopefully we will have the answer for you.
If you still can find what you've looking for, please use the live chat facility on our website or contact on of the friendly travel professionals at our Call Centre, who will endeavour to help with your query.
Find answers to the most Frequently Asked Questions customers have asked before they have booked.
Find answers to the most Frequently Asked Questions customers have asked after they have booked, but before they have travelled.
Find answers to the most Frequently Asked Questions customers have asked when they have finished their holiday.
The most frequently asked questions...
What is ATOL and what does this mean for me?
What is ABTA and what does this mean for me?
If I book with you, how financially protected is my holiday?
How can I book a holiday on your site?
Can I make a flight only booking on your site?
Can I make an accommodation only booking on your site?
How can I give you feedback?
Where can I find a copy of your Booking Conditions?
Why is my hotel booked for a certain number of nights?