Ask us your Questions:
Ask us your Holiday related question and we'll try to our best to give you an answer by searching the FAQs for you!
In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answer to. So whatever you're thinking about booking with us, you've booked and you're waiting to go or even if you just come back from your holiday, hopefully we will have the answer for you.
If you still can find what you've looking for, please use the live chat facility on our website or contact on of the friendly travel professionals at our Call Centre, who will endeavour to help with your query.
Find answers to the most Frequently Asked Questions customers have asked before they have booked.I haven't booked yet
Find answers to the most Frequently Asked Questions customers have asked after they have booked, but before they have travelled.I haven't travelled yet
Find answers to the most Frequently Asked Questions customers have asked when they have finished their holiday.I have completed my trip
The most frequently asked questions...
- Sharm el Sheikh Update
- Tunisia Incident Update
- Will Greece’s currency crisis affect holidaymakers?
- When will I receive my tickets and travel documents?
- What does API mean and who do I give this information to?
- Can I make amendments to my booking?
- How long will it take for my booking confirmation to come through?
- How do I pre-book seats on my flight?
- How do I check-in online?
- What is an e-ticket?